How Zendesk is Successfully Utilizing Their Sales Team
Today I’ve interviewed Zack Urlocker, Chief Operating Officer at Zendesk. Zendesk, is the leading cloud based help desk customer service software which uses a low touch sales model. Low touch sales model companies usually keep small and focus sales teams, which saves a lot of money for their organizations, but can naturally contact fewer customers…. (Continue reading)
How Dropbox Increases Their Customer Engagement Rate
Today I’ve interviewed Steve Bartel, Head of Analytics Team at Dropbox. Dropbox no-touch sales model is a very good example to emphasize how important it is to increase customer value using different types of user approach activities (nurturing campaigns, application, etc.) Those activities, if done correctly, would naturally increase customer engagement rate and are easy… (Continue reading)
VP Customer Success at Alcove9: On Boarding SaaS Customers
At Totango, I have initiated a project to collect and share more best practices around low-touch selling, free-to-paid conversion, up-selling and customer retention. On this blog we will share what we learn from speaking to sales and customer success professionals in the field of open source and SaaS software. Today, I had an opportunity to… (Continue reading)
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