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What’s New with Totango?

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I thought it would be a good time to review what is new with Totango this month – so many things are going on that I want to share with our readers!

We are continuously growing and therefore still hiring and we are proud to be recognized with a THINKstrategies “Best in SaaS Showplace” award and with articles in the Wall Street JournalMashable and Above all, I am excited about the new features added to Totango in the past weeks. Use them to accelerate revenues at Totango!

We’re also going to conduct the following webinars which we’d love you to be part on:

  • Webinar with Zendesk: 6 Surefire Tips to Retain & Grow Customers. This Thursday, April 26th @ 10am PT Register Now
  • Totango Master Class: Online demo of new Totango features to increase your trial conversion, customer retention and drive user expansion. Tuesday, May 8th @ 11am PT, Register Now

Application News!

The Customer Health Dashboard

Driving customer retention and expansion just got easier

The new Totango Customer Health Dashboard identifies customers in good, average and poor health in one easy view so you can proactively engage and drive customer retention and customer expansion. You can change the classifications based on the time spent in the application, visit frequency and Customer Engagement Score, a measure of relative activity compared to other customers. Read more

The Appbox.js

Convert more users by communicating from inside your application

Appbox.js LogoConvert more free users into paid customers and expand usage for existing customers by communicating with users inside your application: send a message welcoming new customers or announce new features. Appbox.js was developed by Totango to provide a real-time communication channel with the users of your application. And the best part: it’s free! Give it a try today!

Totango API for iPad and iPhone Applications

Understand customer behavior on your iPhone and iPad (iOS) apps

Now you can easily instrument your iPhone and iPad applications with Totango, making it easier than ever to see how users are engaging and interacting with your mobile apps.
Easily identify the mobile users who are most likely candidates to upgrade to paid subscriptions or drive revenues via customer retention and customer expansion just like you are doing on the web. Read more

And there are more coming! stay tuned…

Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank well as having grown oranges.

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