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Totango in Boston: Cloud Customer Retention & Customer Success Management

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meetup logoWe’re excited for the next leg of our Customer Success Tour in Boston next week, and you’re invited!

SaaS/Cloud Customer Retention & The Future of Customer Success Management

Join Mikael Blaisdell, Publisher of The HotLine Magazine, for a visionary and provocative look at the future of Customer Success Management in the SaaS/Cloud sector.

Who Should Attend: SaaS/Cloud CxO’s, Customer Success Management Professionals
When: Wednesday; May 30th, 2012 7:00 – 8:45 PM (ET)
Where: MetraTech
200 West St. (4th Fl; west elevators)
Waltham, MA 02451

Advance Registration Required (Free)

Here’s what to expect:
Customer Retention is necessarily a core issue for any SaaS/Cloud application vendor. To address the challenge, an ever increasing number of SaaS/Cloud companies are establishing Customer Success Management positions and teams. A new profession is rapidly emerging; what will it become? What will drive the CSM role to develop and mature? What should become the Best Practices of the role?

7:00 PM – Doors open for registered attendees, Refreshments & Networking

7:30 – 8:15: Mikael’s Presentation + Q&A

8:15 – 8:30 Totango Presentation (Dominique Levin)

I’ll be presenting on Tips for Customer Success that evening and look forward to meeting our friends in Boston! I hope to see you there – don’t forget to pre-register, it’s free!

Jill Rubin

Jill is a senior marketing and business development executive with experience leading successful teams in both large companies and startups. She has taken companies from early stage to strong revenue growth and propelled established businesses to industry leadership positions.

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