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Energy, Innovation and Celebration: Customer Success Summit 2015

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These were the three words used to describe the annual Customer Success Summit which took place in San Francisco last week. I want to start off this post saying thank you. Thank you to all of the attendees, speakers, sponsors that made is the best Customer Success event to date.

This year we saw over 1300 people participate in the event both live and online, more than triple what we’ve seen in previous years. The theme of this year’s Summit was focused on the Power of Us, bringing together the entire community to learn, share and discuss all things customer success.

If you missed the event, check out the highlights below, and if you were there relive some of the great moments!

guyGuy Nirpaz, CEO and Co-Founder at Totango kicked off the event telling Customer Success teams that they need to “play to win”.

rayFounder and Chairman of Constellation Research, R “Ray” Wang had the crowd laughing as he showed us how customer success is disrupting digital business.

mikkelMikkel Svane, CEO and Founder at Zendesk taught us how we can build better relationships in both our personal and professional lives.

bo2Killer breakouts were packed and some were standing room only!

p2p2Lively discussions were had in the Customer Success Cafe as people got together to talk about some of the biggest challenges in the industry.

panelA panel of Customer Success leaders discussed how best to measure impact of customer success in your business.

Screen Shot 2015-03-30 at 2.57.03 PMAttendees proved they were #BetterThanABot by battling our giant Rock’em Sock’em Robot!

maksim 2Life-long product guy and Chief Product Officer at Totango, Maksim Ovsyannikov, talked to us about how technology is changing how we approach customer success.

ceopanelWe looked at the future of customer success with CEOs from some of today’s most innovative companies.

Screen Shot 2015-03-30 at 2.38.49 PMAwesome Customer Success Heroes were recognized for going above and beyond in the name of helping their customer succeed!

Innovative, impactful, and fun Customer Success Teams were showcased.


Thomas Lah, Executive Director at TSIA shows us 7 steps to customer success at scale.

Screen Shot 2015-03-30 at 2.48.14 PMGlasses were raised in a toast to all of the hard work we’ve seen across the industry. Cheers!

If you missed this unbelievable two day event, you can view all of the presentations at Also, stay tuned for the on-demand recordings.

Jill Rubin

Jill is a senior marketing and business development executive with experience leading successful teams in both large companies and startups. She has taken companies from early stage to strong revenue growth and propelled established businesses to industry leadership positions.

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