Rain or Shine – The Customer Success Roadshow Continues in New York City
It may have been stormy, but that didn’t stop New York City Customer Success professionals from heading out to the exclusive Norwood Club for a night of learning, networking, and a lot of fun. With drinks in hand we headed
New Release: Measure the impact and performance of your customer success team
Your customers are going through a journey with you and your customer success managers play an important role in how they experience the journey. The renewal (and the upsell) is merely the outcome. So how do you
The Business of Customer Success
Customer Success is a brand new profession. Its origin is based on the need for subscription and lifetime focused business to retain and grow their existing customers (customer base). I would like to offer a business perspective to organizations and professionals
The Customer Success Roadshow Continues in Austin, TX
As a part of the 2nd annual customer success roadshow, we returned to Austin to gather the best and brightest customer success professionals in the area, for an evening of learning and fun. Before networking over some delicious food and