Totango Blog: Your Guide to Managing the Customer Journey

Catherine Qu |March 25, 2016

Congratulations to the 2016 Customer Success Hero Award Winners

Huge congratulations are in order for this year’s customer success heroes! Every year, the most trailblazing teams and individuals in the industry are recognized at the Customer Success Summit with the esteemed Totango Customer Success Hero Award. This year saw…

Catherine Qu |March 22, 2016

New Totango Enterprise Edition Transforms Business by Managing Customer Success at Every Level

Recently, we announced Totango Enterprise Edition , tailored for all companies, regardless of company size, selling into accounts with multiple teams, divisions, and subsidiaries; as well as large companies with multiple products and more complex channel sales organizations. If you…

Catherine Qu |March 15, 2016

Easy-to-miss customer success blunders that can cost you customers

In this guest blog, Niraj Rout, Founder at Hiver, shares some small, but costly blunders that companies make in managing customer success.   If you have ever dealt with customers before, you have inevitably faced a situation which made you…

Catherine Qu |March 8, 2016

Explore the Customer Success Summit 2016 Agenda – Live Now!

Customer Success Summit is fast approaching. This year’s conference will be the biggest yet, featuring over 80 industry-leading speakers and more than 65 sessions in just two days. No matter where you are on your customer success journey, make sure…

Catherine Qu |March 1, 2016

Boost your company growth rates with complete visibility into your Revenue Stream

For most Enterprise SaaS companies, recurring revenue from existing customers (renewals and upsells) accounts for 50-70% of total revenue. Understanding this segment of the revenue stream is critical for business continuity, objective planning, and getting ahead of adverse situations such…