3 Ways to Correct a Bad Customer Onboarding Experience
Few things are more troubling for a business than losing a new customer because of a bad onboarding experience. If you identify that a customer is unhappy with their onboarding process, it is important to move quickly to turn the
How to Structure Your CSM Compensation
If your company is struggling with creating an effective customer success compensation strategy, you are not alone. Based on the results from Totango’s 2016 Customer Success Salary Survey, companies are continuing to shift more revenue responsibility to customer success. Individual customer
Understanding Early Warning Systems for Customer Success
Early warning systems are at the heart of any modern Customer Success platform. An Early Warning System (EWS) is comprised of four different components: sensors, event detection, decision support, and customer engagement. With an EWS, customer success teams can use low-level
How to Boost Slow Product Adoption After Onboarding Your Customer
Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. While many customers might be able to quickly ramp up after onboarding, there are some customers that are
Driving Success at Wiredrive – a Totango Success Story
Totango User Story Based in the heart of Silicon Beach, Los Angeles, Wiredrive helps more than 1,500 customers around the world share media and collaborate more effectively. Their system flawlessly shares large files and serves as a single spot to collaborate