Customer Retention & Churn

3 Ways to Correct a Bad Customer Onboarding Experience

2 – min read Few things are more troubling for a business than losing a new customer because of a bad onboarding experience. If you identify that a customer …

Customer Success

How to Structure Your CSM Compensation

2 – min read If your company is struggling with creating an effective customer success compensation strategy, you are not alone. Based on the results from Totango’s 2016 Customer …

Business Insights

Understanding Early Warning Systems for Customer Success

3 – min read Early warning systems are at the heart of any modern Customer Success platform. An Early Warning System (EWS) is comprised of four different components: sensors, …

Best Practices

How to Boost Slow Product Adoption After Onboarding Your Customer

2 – min read Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. While many customers …

Uncategorized

Driving Success at Wiredrive – a Totango Success Story

4 – min read Totango User Story Based in the heart of Silicon Beach, Los Angeles, Wiredrive helps more than 1,500 customers around the world share media and collaborate …

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