Customer Success

3 Popular 80’s Songs Written About Customer Success

2 – min read Industry experts agree that the practice of customer success has made it big time as companies continue the transition to the subscription business model. What …

Customer Success

How to Segment Your Customers For Customer Success

3 – min read Life is easy when you only have a few customers. You know every customer situation very well and can react quickly whenever any customer needs …

Customer Lifecycle

What Are The Customer Lifecycle Stages?

3 – min read Customer success professionals have written thousands of articles about the customer lifecycle. From best practices to lessons learned, we are constantly challenging ourselves to deliver …

Customer Success

Don’t be the Next Leader in Customer Success to Get Fired

2 – min read Professionals around the world are often told to “under promise and over deliver,” but it seems that so far in 2016 and in 2015 many …

Customer Success

Enterprise Customer Success is Complex – And You Should Solve It Now

< 1 – min read Totango recently hosted a webinar featuring Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and Guy Nirpaz, CEO and co-founder at Totango where they …

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