3 Popular 80’s Songs Written About Customer Success
Industry experts agree that the practice of customer success has made it big time as companies continue the transition to the subscription business model. What they don’t know is that 30 years ago, many top music performers were already singing
How to Segment Your Customers For Customer Success
Life is easy when you only have a few customers. You know every customer situation very well and can react quickly whenever any customer needs your attention. But what happens when you have hundreds? Or thousands? Or millions? Once you reach
What Are The Customer Lifecycle Stages?
Customer success professionals have written thousands of articles about the customer lifecycle. From best practices to lessons learned, we are constantly challenging ourselves to deliver value throughout the customer lifecycle with more efficiently, scale, etc. What are the stages of a
Don’t be the Next Leader in Customer Success to Get Fired
Professionals around the world are often told to “under promise and over deliver,” but it seems that so far in 2016 and in 2015 many customer success leaders chose to ignore that popular advice. Based on Totango’s industry insights from our
Enterprise Customer Success is Complex – And You Should Solve It Now
Totango recently hosted a webinar featuring Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and Guy Nirpaz, CEO and co-founder at Totango where they discussed the different complexities enterprise organizations face regarding customer success. Beyond identifying the specific complexities,