Totango Blog: Your Guide to Managing the Customer Journey

Jill Rubin |August 25, 2016

How to Segment Your Customers For Customer Success

Life is easy when you only have a few customers. You know every customer situation very well and can react quickly whenever any customer needs your attention. But what happens when you have hundreds? Or thousands? Or millions? Once you…

Jill Rubin |August 16, 2016

What Are The Customer Lifecycle Stages?

Customer success professionals can – and have – written thousands of articles about the customer lifecycle. From best practices to lessons learned, we are constantly challenging ourselves to deliver value throughout the customer lifecycle with more efficiently, scale, etc. But…

Guy Nirpaz |August 10, 2016

Don’t be the Next Leader in Customer Success to Get Fired

Professionals around the world are often told to “under promise and over deliver,” but it seems that so far in 2016 and in 2015 many customer success leaders chose to ignore that popular advice. Based on Totango’s industry insights from…

Jill Rubin |August 3, 2016

Enterprise Customer Success is Complex – And You Should Solve It Now

Totango recently hosted a webinar featuring Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and Guy Nirpaz, CEO and co-founder at Totango where they discussed the different complexities enterprise organizations face regarding customer success. Beyond identifying the specific complexities,…