Subscription Companies Can’t Be Efficient Without Customer Success
Several customer success executives lost their jobs this year as a result of delivering less revenue than promised from existing customers. At the same time, investors are more focused than ever on avoiding reckless growth strategies and building sustainable, revenue-centric
Totango Takes On The Enterprise Market With Strategic Investment & New Chairman
I’m very excited to announce a new round of financing for Totango today, as well as the addition of Eric Benhamou, founder and general partner of Benhamou Global Ventures (BGV) as Totango’s new chairman of the board. Eric is the
Zendesk + Totango: Strengthening Your Early Warning System
Support storms are unavoidable. As your customer support team manages and resolves every issue, is your customer success team incorporating the impact of these help desk tickets into their day-to-day engagements with customers? If your customer support team uses Zendesk, the
Build a Flexible Customer Success Process with Totango SuccessFlows
Customers have countless interactions with your team. From onboarding to executive check-ins, each interaction guides a customer through a lifecycle stage or key event, and that can make all the difference between success or failure with your product. But many customer