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Subscription Companies Can’t Be Efficient Without Customer Success

< 1 – min read Several customer success executives lost their jobs this year as a result of delivering less revenue than promised from existing customers. At the same time, …

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Totango Takes On The Enterprise Market With Strategic Investment & New Chairman

2 – min read I’m very excited to announce a new round of financing for Totango today, as well as the addition of Eric Benhamou, founder and general partner …

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Zendesk + Totango: Strengthening Your Early Warning System

2 – min read Support storms are unavoidable. As your customer support team manages and resolves every issue, is your customer success team incorporating the impact of these help …

Customer Engagement

Build a Flexible Customer Success Process with Totango SuccessFlows

2 – min read Customers have countless interactions with your team. From onboarding to executive check-ins, each interaction guides a customer through a lifecycle stage or key event, and …

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