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Announcing the 2017 Customer Success Summit – A Letter from Totango CEO and Cofounder Guy Nirpaz

Letter from the CEO Announcing the 2017 Customer Success Summit

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Dear Customer Success Champions,

I’m happy to announce that the 5th Annual Customer Success Summit is coming to downtown San Francisco February 27-28, 2017, at the Marriott Marquis.

Since its inception in 2013, the Customer Success Summit has been known for its high quality content and endless learning and networking opportunities. It is an event that promotes and progresses the practices and methods of customer success for individuals, teams, and companies. It is also always held early in the year, so you can bring back learnings and impact the year ahead.

In the past five years, we’ve experienced unbelievable momentum behind customer success. Companies have built organizations and practices around customer success principles.

At the 2017 Customer Success Summit, we’ll focus on “Looking Into the Future of Customer Success,” and share the roadmap for what’s next for the industry. We will see what’s next for all aspects of customer success – products, teams, customers, and experiences.

You can also expect special announcements and offerings, like the introduction at the Customer Success Summit 2016 of the book Farm Don’t Hunt, a book that was designed to share the foundational knowledge and best practices for the young practice of customer success.

You’ll find the Customer Success Summit inspiring and practical at the same time, and I’m hoping you can join me, the Totango team, and many of your peers February 27-28. Watch the highlight video below to see what you can expect.

Be a part of a customer success milestone. Visit to register to attend, submit a proposal to speak, or learn about sponsorship options.

I’m looking forward to seeing you at the summit!




Customer Success Summit 2016 Highlights Video


Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank well as having grown oranges.

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