Webinar: What It Really Means to Build a Customer Culture
Webinar

Customer Culture and How to Build it: Upcoming Webinar with Claire Burge

< 1 – min read There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: …

E2C Enterprise to Customer
E2C

E2C: Enterprise to Customer Growth Strategy

2 – min read In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making …

Interacting with Zoe in Slack Tutorials
Product updates

The How-To’s of Interacting with Zoe in Slack

2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …

A Get Going Guide to Zoe for Everyone in Your Company
Product updates

Zoe: A How-To Guide for Everyone in Your Company

2 – min read Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture. With the power of Zoe at …

Meeting Zoe at Customer Success Summit
Customer Success Summit

The Industry is Talking…About Zoe

2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …

Webinar

6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity

3 – min read Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & …

Impact Step: Sign Up to Customer Success
Product updates

Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success

2 – min read Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer …

Latest Totango News