Totango Blog: Your Guide to Managing the Customer Journey

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The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017

Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, Dan Finnigan, CEO of Jobvite, presented a keynote at Customer Success Summit 2017 that dives …

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The Customer as the Culture: Highlights from our Customer Success Webinar

In this guest post by Claire Burge, CEO and Founder of This is Productivity, a startup that is redefining the future of work, Claire shares key takeaways and discussion points of her conversation with Omer Gotlieb, Co-Founder and SVP of …

Totango Named Finalist for 2017 CODiE Award in Four Categories, Including Best Customer Success Management Solution

Totango has been selected as a 2017 SIIA CODiE Awards finalist in all of the four categories for which it was submitted: Best Customer Success Management Solution, Best Customer Relationship Management Solution, Best Big Data Reporting & Analytics Solution, and …

Customer Health: The Foundation of Customer Success

For recurring-revenue businesses, retention and expansion are the key drivers of growth. To drive success for both of these metrics, an accurate understanding of customer health is crucial. Essentially, the foundation of customer success is an accurate understanding of customer …

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions …