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Real Customers, Real Experiences – Part I

Customer Stories - Part I

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We asked some of our customers how Totango has impacted their businesses and processes since implementation. Each customer has a unique use case and story, and we’re sharing them all. This first group focuses on the experiences of companies who needed a solution to manage their complex business and found that Totango was the best solution for the job.

Tami Barre, Vice President of Client Experience, Randall-Reilly

Tami shares how Randall-Reilly transitioned from a homegrown solution for managing customer success that really only provided usage data to Totango. They selected Totango as their customer success solution because it provides visibility down to the user level, while also enabling scalability with Campaigns and SuccessPlays to identify, target, and grow specific segments. Watch Tami’s video now.

Chris Dishman, Vice President of Customer Success, ON24

A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris confirms that the flexibility of Totango and the ability to measure health, activity, and actions across multiple products, divisions, and groups independently was a primary reason that ON24 made the switch from their previous customer success vendor. Chris also believes that there is a great deal of value in being able to coordinate with teams outside of customer success to loop the entire organization into the overarching success of the company. Hear more of ON24’s story by watching this video.

Beth Fulton, Former Vice President Customer Success, Clarabridge

Beth walks us through the steps that led to Clarabridge selecting Totango as their customer success solution. With three separate products that span from the enterprise to small implementations, they needed a solution that could reflect their complex business. After implementing Totango, the entire company rallied around the concept of customer health, says Beth: “…this is going to be able to take our customer success, our customer health, and that customer-centric approach to the next level.” Hear Beth’s full story in this video.

Click here to watch and read more Totango customer stories, or contact us today to see how Totango could scale with your enterprise.

Christine Paulson

I enjoy connecting customer success professional with knowledge. Customer obsession, people focus and technology are the main subjects I write about. My title is Customer Success Product Marketing :)

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