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Real Customers, Real Experiences – Part II

Customer Stories - Part II

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Part II of this video series of interviews with Totango customers features two companies who maximized their investment in Totango to solve for specific, but not uncommon, business use cases. See how Totango has proven itself to be a cut above.

Nate Richardson, Business Operations Director and Analytics Manager, xMatters

Nate sits at the intersection of multiple teams at xMatters who all have different use cases for customer data, including the customer success, sales, marketing, support, and product management teams. Going from “firefighter mode” before Totango, xMatters leveraged Totango to help the transition from on-premise to full cloud SaaS business model. Nate shares that the selection of Totango was heavily influenced by the seamless Salesforce integration that doesn’t require additional resources beyond himself, such as a Salesforce Admin. Watch this video to understand the other reasons xMatters chose Totango for their customer success solution.

Yishai Cohen, Vice President of Customer and Partner Success, Blazemeter (a CA Technologies company)

Yishai is thrilled to see that with Totango, customer success can finally be realized as a company mission instead of identified as a single team in the organization. Within a short time after onboarding, Blazemeter is already seeing efficiency in value by identifying early signs of churn and providing sales management with more accurate renewal forecasting. Hear more of Yishai’s story and the advances that Blazemeter is making with customer success because of Totango.

To see more stories from Totango customers, click here. You can also reach out to us to see how Totango stacks up against other customer success vendors out there.

Jill Rubin

Jill is a senior marketing and business development executive with experience leading successful teams in both large companies and startups. She has taken companies from early stage to strong revenue growth and propelled established businesses to industry leadership positions.

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