We had a great time at the Technology and Services World (TSW) in Las Vegas networking, sharing ideas, and learning about the latest trends in technology services.
It was a valuable and insightful event and the turnout at our booth from prospects and customers plus the successful session with our CEO Guy Nirpaz and Dilip Kumar, COO of Dimension Data, as they presented how Dimension Data has achieved better business results overall running on Totango, was by far the highlights for us.
What was Covered at our Session
The session entitled Million Dollar Bet: Dimension Data is All-in for Customer Success, focused around the ROI that Dimension Data has seen 18 months into their partnership with Totango. In order to achieve a strategic and financial advantage in an increasingly competitive market, Dimension Data, a leader in IT Services Management, has made a significant investment in Customer Success with Totango. Dimension Data has seen benefits in a big way including accelerating their customer lifetime value while exceeding customer adoption, expansion, and renewals goals.
Congratulations Dilip Kumar for Receiving a STAR Award
Also, we would like to extend a huge congratulations to Dilip Kumar with Dimension Data for receiving a Technology and Services Industry STAR Award at TSW ‘18!
TSIA’s STAR Awards continue to be one of the highest honors in the technology and services industry, allowing companies to be publicly acknowledged by their peers as being among the best in the business.
The Customer Success Buzz
TSW buzzed with people who were both in the know and those looking to better understand what a customer success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset, their customer.
Customer success programs align your company’s success with your customer’s success, by unlocking customer insights. Are you delivering value to your customers? Is your renewal at risk? Are they ready for an upsell? Businesses can turn these insights into actions and monitor their customer data streams to drive proactive engagements with customers which in turn drives results.
In a digital world where the customer is in the driver seat, Totango enables enterprises to center around their customers and increase overall customer lifetime value.
Learn more about Totango’s latest innovation Totango Spark here.