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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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SaaS Customer Engagement Metrics That Can’t Be Ignored
4 – min read Every successful SaaS company must be a strict disciple of the culture of the customer. This culture reflects the current customer-centered economy that has arisen …
Customer Relationship Management System Features: What a CRM Includes and What It Doesn’t
4 – min read We’re living in the age of the recurring revenue business, and in this increasingly digital economy, enterprises succeed by nurturing customer relationships over the entire …
Customer Engagement Solutions for the Customer-Centered Economy
4 – min read Your customers should be your greatest obsession. The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions …
Proven SaaS Customer Success Best Practices to Increase Lifetime Value
4 – min read Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. The digital transformation of business has led to an explosion …
The 6 Best Ways for Building SaaS Customer Loyalty
4 – min read Customer retention is vital to the health of your business. In order to run a successful enterprise, you have to think in terms of customer …
The 5 Best Customer Retention Strategies for Subscription Businesses
4 – min read The most desirable customer in the world is your customer. While it’s no doubt a thrill to pursue and persuade a new customer to work …
4 Features Your Digital Customer Engagement Platform Must Have
4 – min read At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will …
How to Beat the Average Churn Rate for Subscription Service Enterprises
5 – min read When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel …
5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI
5 – min read ‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. It’s a way of thinking. Customer expectations and demands on enterprises have never …
True Customer Obsession – I agree with Jeff Bezos
4 – min read True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die. Amazon’s Customer Obsession I was …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
