Tracking user adoption metrics will help you make sure your customers are getting value from your product.
Adoption

The User Adoption Metrics That Matter for Your Customer Success Team

4 – min read Your user adoption metrics create a silent, unending conversation between your enterprise and your customer. They are invaluable in helping you understand the results your …

The onboarding phase is a critical one, so be sure you follow these best practices.
Onboarding

6 Customer Onboarding Strategies Your Success Team Must Implement

4 – min read It’s a familiar story. You’ve won a great new customer and it seems like it’s time to celebrate. But then they don’t fully adopt your …

Company updates

Announcing The New 2019 Customer Success Summit Conference

1 – min read We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, …

Company updates

Totango Welcomes Seasoned Industry Leaders to Executive Team

2 – min read Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark, a …

With the right winback strategies, you can bring customers back and deepen the relationship.
Best Practices

Successful Winback Campaign Examples for Your Customer Success Team

4 – min read In today’s digitally transformed business world, customers are empowered to shift their subscription loyalties at short notice and without repercussion. As such, there’s seemingly no …

Best Practices

Measuring Product Usage And Adoption for SaaS and Cloud – The Complete 2019 Guide

5 – min read Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting …

Best Practices

5 SaaS Renewal Process Best Practices for Customer Retention

4 – min read You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. With a focus on lifetime customer success rather than …

Company updates

We Are Upgrading All Users to Spark

3 – min read We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results …

Customer Retention & Churn

Reducing Churn: ROI-Focused SaaS Strategies for Customer Success

4 – min read [social_warfare] Fear of customer churn can make you feel you’re standing above a trap door, like the floor could fall away at any moment. But …

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