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A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy

We’re unequivocally focused on building the best possible technology to deliver business results, quickly and easily across large global teams. In today’s Customer Centered Economy, data integration and visualizations are table stakes — operationalizing a universal, company-wide approach to customer centricity is what delivers a competitive advantage to enterprises.

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. This means that our solutions can now be found in the Oracle Cloud Marketplace, and Oracle CX customers can take advantage of our innovative customer success technology to operationalize customer centricity across their organizations, complete their digital transformation and realize positive business results.

With rapidly accelerating customer expectations, it’s impossible for enterprises to make highly personalized customer-related decisions or provide hyper-customized customer experiences at scale without a way to connect the dots of customer data. With Totango and the Oracle CX Unity Platform, customers can keep pace with customer expectations and connect intelligence across today’s nonlinear customer journey to unlock value from the data, delivering valuable experiences in the moments that matter.

We’re proud to join fellow industry leaders Slack, Microsoft and Conversocial as part of a select group of companies in Oracle’s new CX Partner Ecosystem that span across commerce, sales, service and marketing. Together, we’re incorporating innovative and efficiency-building technologies that seamlessly extend Oracle CX Cloud capabilities for enterprises across any industry. The future is here: as more and more enterprises move to recurring revenue business models, customer centricity must be at the heart of their growth strategy.

 

About the Author /

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

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