The Top 4 Causes of Customer Churn and How to Address Them
In the customer-centric economy, retaining current customers is a top priority. Not only are new customers expensive to win over, but loyal customers are more valuable in the long run. They trust your brand and are more likely to spread
Product Updates | May 20th, 2019
We know that customer data is at the heart of everything you do, and without it, it’s not only difficult to drive customer success, but it’s impossible to scale it. That’s why we’ve been working hard on some significant enhancements
The Ultimate Guide to Creating a Customer-Centric Culture
Culture is defined by actions. It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of
The Most Important Customer Success KPIs You Should Be Tracking
Customer success initiatives are critical in ensuring your product gives customers the positive outcomes they're looking for. But how can you tell if your customer success team's hard work is paying off? One way is to use key performance indicators
Product Updates | May 6th 2019
We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For our first of two May releases, we’re excited to share seven new features and enhancements aligned with our roadmap themes
The Top Three Ways to Improve Customer Engagement and Loyalty for Enterprises
Customer loyalty is priceless. If you retain customers, they’ll spend far more than the price of their initial purchase over a lifetime. Plus, current customers are more likely to make major purchases or upsells. But the only way to cultivate