Product Update – Welcome to Auckland, New Zealand
February 1, 2021
2 – min read Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right
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How to Retain At-Risk Customers When Everyone is At-Risk
4 – min read The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your …
5 Best Practices for a Remote Customer Success Team
6 – min read Technology, as they say, is the future. In 1995, 9 percent of people reported that they telecommuted or had done so in the past. In …
Get more out of SuccessBLOCS and APIs
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the tunnel. While we have been …
5 Ways to Reduce Customer Churn for SaaS in a Recession
4 – min read The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how …
You Need a SaaS Churn Analysis ASAP. Here’s Why.
3 – min read A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that …
The Best Customer Retention Strategies in B2B for 2020
4 – min read Digital transformation is something many companies have been talking about for years. With recent events, COVID-19 has actually helped to lead the charge in digital …
Is Customer Retention Management Software Worth It?
4 – min read Customers are the building blocks of enterprise. Retain them over the long haul and they’ll provide the stability and dependable revenue that forms the launchpad …
Totango offers more ways to stay aligned with your team and customers
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing and innovating, too! Today, I …
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Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Totango Product Update -Staying warm in Fiji
December 1, 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
