Product Update – Welcome to Auckland, New Zealand
February 1, 2021
2 – min read Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right
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Get The Complete Picture With Enhanced Customer 360 SuccessBLOC
< 1 – min read Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer 360 SuccessBLOC, we’ve built you …
Announcing The Early Warning System SuccessBLOC
2 – min read Today we are releasing the Early Warning System SuccessBLOC, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage …
How to Measure the Lifetime Value of SaaS Customers
4 – min read Customer lifetime value (CLV) is a glimpse into your enterprise’s future. It is the sum of the profit you make from your customers over time, …
Customer Success at Scale: Using CS Automation to Do More With Less
3 – min read In today’s digital landscape, the constant evolution of technology continually changes the way we communicate and do business with each other. This especially extends to …
Creating Value for Customers: How to Help Customers Thrive
5 – min read Making your customers successful is ultimately about delivering value—you can create value for your customers by placing them in a position to grow their enterprise …
Building Your Product Adoption Strategy: 5 Ways to Improve Customer Engagement
5 – min read Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of …
The Most Important Customer Success Metrics to Track and How to Improve Them
5 – min read Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This …
5 Stakeholder Engagement Best Practices to Improve Customer Communication
5 – min read Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide …
How Data-Driven Customer Engagement Delivers Value to Each Customer
4 – min read For any business, the question of how to meet the needs of the client is front and center. After all, as the old adage goes, …
Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win
5 – min read You can deliver more value in one targeted message than you can in an entire afternoon of aimless conversation. That is the idea behind tech-touch …
How to Predict Customer Churn—And What to Do About It
5 – min read To paraphrase the famous saying, there are only two things that are certain in business: churn and taxes. While it is impossible to completely avoid …
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Wrapping up 2020 and Fiji Release!
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< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Totango Product Update -Staying warm in Fiji
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2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
