Product Update – Welcome to Auckland, New Zealand
February 1, 2021
2 – min read Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right
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What is Customer 360 and How Does it Affect Customer Success?
4 – min read Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily …
Your Totango Product Update -Thankful in Fiji
2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have. …
The Digital Onboarding Process Decreases Your Implementation Timeline
5 – min read It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is …
How Customer Success Technology Tackles the Top CS Challenges
6 – min read Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business …
Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship
4 – min read A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Outcome …
How Data-Driven Customer Engagement Drives SAP’s Customer First Vision
4 – min read When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a …
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Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Totango Product Update -Staying warm in Fiji
December 1, 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
