Totango Product Update -Fiji we have arrived
October 20, 2020
2 – min read Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of
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Do you know what Customer Health is? Do you know what a good Customer Health score is or what metrics you should be analyzed to determine Customer Health? Learn everything you need to know about Customer Health from our experts.
The Complete Guide to Improving Your Customer Success Health Score
4 – min read An illuminated “check engine” light is scary because it doesn’t offer any solution. There could be any number of reasons why that little beacon has …
Meet Totango at Chief Customer Officer Fall 2018 Conference
2 – min read The Chief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango, the …
Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards
2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …
How to Measure the Effectiveness of a Customer Health Model – Part 2
2 – min read Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the …
What is Customer Health Score?
3 – min read Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
How to Build an Effective Customer Health Model – Part 1
2 – min read Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why …
Customer Health: The Foundation of Customer Success
4 – min read For recurring-revenue businesses, retention and expansion are the key drivers of growth. To drive success for both of these metrics, an accurate understanding of customer …
Latest Totango News
Get The Complete Picture With Enhanced Customer 360 SuccessBLOC
September 30, 2020
< 1 – min read Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer
Announcing The Early Warning System SuccessBLOC
September 30, 2020
2 – min read Today we are releasing the Early Warning System SuccessBLOC, which gives you instant visibility into customer signals and critical events,
