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May 20, 2020
2 – min read Hi, We are two months in and finally we are starting to see the light at the end of the
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The Complete Guide to Improving Your Customer Success Health Score
4 – min read An illuminated “check engine” light is scary because it doesn’t offer any solution. There could be any number of reasons why that little beacon has …
Meet Totango at Chief Customer Officer Fall 2018 Conference
2 – min read The Chief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango, the …
Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards
2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …
How to Measure the Effectiveness of a Customer Health Model – Part 2
2 – min read Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the …
What is Customer Health Score?
3 – min read Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
How to Build an Effective Customer Health Model – Part 1
2 – min read Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why …
Customer Health: The Foundation of Customer Success
4 – min read For recurring-revenue businesses, retention and expansion are the key drivers of growth. To drive success for both of these metrics, an accurate understanding of customer …
Ten Reasons Your Organization Needs Totango, the Leader in Customer Success Management
2 – min read Customer Success technology has finally reached mainstream recognition as an integral tool for any subscription business. Your organization can’t afford to wait any longer to …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
