Totango Blog: Your Guide to Managing the Customer Journey

Totango Team |April 18, 2018

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of your CS initiatives. If you’re a Customer Success Manager, you need to target and execute…

Totango Team |November 10, 2017

How to Measure the Effectiveness of a Customer Health Model – Part 2

Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the foundation of a great customer success operation. In part 2 of our customer health webinar…

Totango Team |October 14, 2017

Customer Health Score: What is it and Why You Should Start Using It

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

Totango Team |September 14, 2017

How to Build an Effective Health Model – Part 1

Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why we’re calling it Part 1 of our Customer Health series. For those of you who…

Totango Team |December 15, 2016

Ten Reasons Your Organization Needs Totango, the Leader in Customer Success Management

Customer Success technology has finally reached mainstream recognition as an integral tool for any subscription business. Your organization can’t afford to wait any longer to add a Customer Success solution to your current tech stack. And that’s where Totango comes…