Totango Blog: Your Guide to Managing the Customer Journey

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Part 2: How to Measure the Effectiveness of a Customer Health Model

Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the foundation of a great customer success operation. In part 2 of our customer health webinar …

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What is Customer Health Score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

Part 1: How to Build an Effective Health Model

Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic which is why we’re calling it Part 1 of our Customer Health series. For those of you who …

Ten Reasons Your Organization Needs Totango, the Leader in Customer Success Management

Customer Success technology has finally reached mainstream recognition as an integral tool for any subscription business. Your organization can’t afford to wait any longer to add a Customer Success solution to your current tech stack. And that’s where Totango comes …

Totango emerges as a veteran in new Forrester Report on Customer Success

With the growth of subscription revenue models in many industries, especially in the SaaS space, customer success is coming to the forefront of business conversations. Organizations realize that they must actively drive the success of their customers in order to …

The Customer Economy: How Customer Health Drives Success for Modern SaaS Businesses

If I start this blog by telling you that the world has changed, you are probably going to stop reading – in large part because it’s a well-known fact and hundreds, if not thousands, before me began their thoughts with …

It’s Time to Start Monitoring Customer Health

Do you know the health status of each of your customers? How confident are you that your “green accounts” are actually healthy and happy? Do you know when a customer needs help (and why) so you can proactively engage with …