Get more out of SuccessBLOCS and APIs
May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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How to Optimize the Sales to Customer Success Handoff
3 – min read Imagine you’re a customer. A salesperson has lavished attention on you and your every need. As a result, you’ve made a purchase. Now, you’re ready …
Develop a Customer Journey Strategy: Examples and Tips
5 – min read Customers want to see the value of your product or service—fast. They bought your product to solve a specific problem and if they are unable …
A Guide to Customer Journey Optimization
5 – min read Being a customer-centered enterprise means acting as a trusted advisor and helping your customers get greater business value from your product. The aim is to …
How to Make the Most of Customer Journey Insights
4 – min read If you want to make your business customer-centered, you’re going to need customer data. Without it, you can’t keep track of your customers’ needs, business …
How to Map the Customer Journey Stages to Foster Lifetime Value
4 – min read From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand. It’s a journey …
What is Customer Health Score?
3 – min read Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
Your 90 day plan as a new VP of Customer Success
5 – min read Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?
Building an Early Warning System
2 – min read Many of the companies we talk to today all have the same challenge, they are sick and tired of fire fighting their customer accounts. Fire fighting …
What is customer health score and how do I build one for my business?
4 – min read The latest article on customer health can be found here. If you run an online technology business like many of the Totango customers you already …
Webinar Replay: 3 takeaways for Customer Journey Mapping
< 1 – min read If you missed our latest webinar with KJR Associates on Customer Journey Mapping, fret not. If you were to take three ideas from this presentation, …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
