Wrapping up 2020 and Fiji Release!
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Mapping your customer journey is the first step to understanding what to say to your customers and when to say it. Once you know the path your customers are taking you can work to optimize each step of the journey.
4 – min read Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …
4 – min read Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able …
5 – min read In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard …
3 – min read Imagine you’re a customer. A salesperson has lavished attention on you and your every need. As a result, you’ve made a purchase. Now, you’re ready …
5 – min read Customers want to see the value of your product or service—fast. They bought your product to solve a specific problem and if they are unable …
5 – min read Being a customer-centered enterprise means acting as a trusted advisor and helping your customers get greater business value from your product. The aim is to …
4 – min read If you want to make your business customer-centered, you’re going to need customer data. Without it, you can’t keep track of your customers’ needs, business …
4 – min read From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand. It’s a journey …
3 – min read Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
5 – min read Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?
2 – min read Many of the companies we talk to today all have the same challenge, they are sick and tired of fire fighting their customer accounts. Fire fighting …
4 – min read The latest article on customer health can be found here. If you run an online technology business like many of the Totango customers you already …
< 1 – min read If you missed our latest webinar with KJR Associates on Customer Journey Mapping, fret not. If you were to take three ideas from this presentation, …
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be