Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
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Mapping your customer journey is the first step to understanding what to say to your customers and when to say it. Once you know the path your customers are taking you can work to optimize each step of the journey.
Top 5 Takeaways from the Cisco Customer Experience Specialization Certification
4 – min read Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …
7 Best Digital Customer Journey Steps to Inspire Loyalty
4 – min read Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able …
How Should You Define Customer Success?
5 – min read In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard …
How to Optimize the Sales to Customer Success Handoff
3 – min read Imagine you’re a customer. A salesperson has lavished attention on you and your every need. As a result, you’ve made a purchase. Now, you’re ready …
Develop a Customer Journey Strategy: Examples and Tips
5 – min read Customers want to see the value of your product or service—fast. They bought your product to solve a specific problem and if they are unable …
A Guide to Customer Journey Optimization
5 – min read Being a customer-centered enterprise means acting as a trusted advisor and helping your customers get greater business value from your product. The aim is to …
How to Make the Most of Customer Journey Insights
4 – min read If you want to make your business customer-centered, you’re going to need customer data. Without it, you can’t keep track of your customers’ needs, business …
How to Map the Customer Journey Stages to Foster Lifetime Value
4 – min read From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand. It’s a journey …
What is Customer Health Score?
3 – min read Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
Your 90 day plan as a new VP of Customer Success
5 – min read Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?
Building an Early Warning System
2 – min read Many of the companies we talk to today all have the same challenge, they are sick and tired of fire fighting their customer accounts. Fire fighting …
What is customer health score and how do I build one for my business?
4 – min read The latest article on customer health can be found here. If you run an online technology business like many of the Totango customers you already …
Webinar Replay: 3 takeaways for Customer Journey Mapping
< 1 – min read If you missed our latest webinar with KJR Associates on Customer Journey Mapping, fret not. If you were to take three ideas from this presentation, …
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Totango Product Update -Staying warm in Fiji
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2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
Your Totango Product Update -Thankful in Fiji
November 20, 2020
2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be
