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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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Is Customer Retention Management Software Worth It?
4 – min read Customers are the building blocks of enterprise. Retain them over the long haul and they’ll provide the stability and dependable revenue that forms the launchpad …
Understanding the Customer Success Team Structure
5 – min read The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain …
Customer Success: Roles Within a B2B Enterprise
3 – min read When customers succeed using your product, your enterprise succeeds. To accomplish that, you need a well-structured customer success team with clearly defined roles within the …
The Top 5 Customer Success Manager Best Practices
4 – min read Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. They …
Five Tips for Building a Customer Success Team
5 – min read In the customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by …
Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area
3 – min read The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer …
Map Customer Success To Your Global Organization With SuccessTeams
2 – min read Every company, especially a large enterprise, builds an organizational structure around their customer operations. Whether by region, product, vertical, or any other business parameter they …
How to Nurture Customers During the Long Growth Stage
< 1 – min read After new customers are fully onboarded, they move along the customer journey into the growth stage (nurture or adoption stage). For most recurring revenue companies, …
Customer Success – The Farming Paradigm (With Gifs!)
2 – min read So we all know farmers. Source: thehappiestdonut.tumblr.com No, not that type of farmer…. the kind that grows trees. For thousands of years, they …
3 Things Customer Success Management Is NOT
3 – min read What is the best way to manage your customers? It’s the billion dollar question that subscription businesses want to know. As customer success continues to …
When Is The Right Time For a Customer Success Solution?
2 – min read You know the fastest growing SaaS companies have the best record on churn and upsell. You’ve heard the success stories. You attended the Customer Success …
Introducing “Farm Don’t Hunt: The Definitive Guide to Customer Success”
2 – min read I am very proud to share more on the publication of my new book, Farm Don’t Hunt: The Definitive Guide to Customer Success. I’ve written …
The Business of Customer Success
< 1 – min read Customer Success is a brand new profession. Its origin is based on the need for subscription and lifetime focused business to retain and grow their …
New Release: Scale Customer Success team operations with SuccessPlays and Account Scorecards
2 – min read Think of having a customer success coach built into your customer success software. That’s what these features do – guide actionable best practices, automate team processes, and give customer success managers the account benchmarking information they need at the right time.
Totango In Action: Helping Customer Success Professionals Win
< 1 – min read As a Customer Success professional sometimes your job can seem daunting. You are responsible for driving the success of your entire customer portfolio and make …
3 questions every new VP of Customer Success should answer
2 – min read Customer Success Summit is returning to San Francisco March 21-22, 2016. Register today! Part of the Customer Success Summit On-Demand Series Starting a new job anywhere …
Customer Success Reimagined
2 – min read When you’re in an industry that has completely taken off, sometimes you need to take a step back and say, “what were we trying to …
Building an Early Warning System
2 – min read Many of the companies we talk to today all have the same challenge, they are sick and tired of fire fighting their customer accounts. Fire fighting …
Top 3 lessons learned from building today’s best in class customer success
2 – min read At Totango we’ve worked with over 200 customers of all sizes to help design, build and deploy best-in-class customer success management programs for their organization. …
Customer Success Manager: A day in the life
4 – min read What does a Customer Success Manager do? After hosting our inaugural Customer Success Summit, the consensus was that a lot of people don’t know what …
Managing and prioritizing your at-risk accounts and growth opportunities
2 – min read As a customer success manager, you always have to consider an account’s contractual state in conjunction to their level of engagement with the product. High …
Customer Success Chronicles: Clarizen Brings the Customer’s Voice to the Executive Level
< 1 – min read Not all superheroes wear capes, this one wears a nice shirt. I sat down with Roni Feldsher, Director of Customer Success at Clarizen to discuss …
Good to Great: A Session To Take Your Marketing The Next Level
< 1 – min read Join us at Good to Great a free virtual event powered by Marketing Nation, that’s an online conference that connects you to a network of ideas, …
9 Customer Engagement Plays You Should Implement For Customer Success
< 1 – min read Last week our CMO Dominique and Directors of Customer Success Jeremy Malander and Josh Santos from BlueJeans Network and Clarizen respectively shared 9 ideas that …
3 Steps to Higher Conversions With Happy and Engaged Users (Infographic)
< 1 – min read In our 2012 SaaS Conversions Benchmark report, we concluded that happy and engaged users result in more conversions. Our report showed that Best-in-Class SaaS companies …
Top 3 Priorities of a Customer Success Manager
2 – min read Earlier last month we posted a poll on LinkedIn asking other customer success managers: “What should be the first priority of a customer success manager?” …
OVUM: On The Radar – Totango
< 1 – min read “On the Radar” is OVUM’s research report where they look at interesting new ideas and startups that their clients might be interested in knowing about. …
Customer Success Management Forum Videos (1 of 2): What to look for and tools to use
< 1 – min read Totango recently sponsored a gathering of customer success professionals named “The Customer Success Management Forum” organized by Mikael Blaisdell from the Hotline Magazine. It was …
Amy’s Customer Success Management Manifesto – Part2:Challenges
2 – min read Amy Friedman, an experienced customer success management professional on the front line speaks candidly about the challenges and solutions of a customer success manager as well as what it takes to be successful in this field.
Amy’s Customer Success Management Manifesto – Part 1:Responsibilities
2 – min read Amy Friedman, an experienced customer success management professional on the front line speaks candidly about the role and responsibilities of a customer success manager as well as what it takes to be successful in this field.
4 Benefits of Keeping Your Customer Engaged
2 – min read Companies that design and deliver excellent customer experience (CX) have more engaged customers. Customer engagement is not something that happens by chance but rather an …
4 Things You Must Know About Customer Experience Management
2 – min read Bruce Temkin, former VP and Principal Analyst at Forrester Research, recently did a keynote at the European Customer Experience World (ECEW) and shared what he …
Suffering from siloed customer data? Time to get that business in order!
2 – min read Companies today are able to capture a wealth of customer data and information, but oftentimes the biggest challenge is figuring out how to manage and …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
