customer-centric skillset
Webinar

The Customer as the Culture: Highlights from our Customer Success Webinar

2 – min read  In this guest post by Claire Burge, CEO and Founder of This is Productivity, a startup that is redefining the future of work, Claire shares …

Webinar: What It Really Means to Build a Customer Culture
Webinar

Customer Culture and How to Build it: Upcoming Webinar with Claire Burge

< 1 – min read There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: …

Webinar

6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity

3 – min read Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & …

Webinar with Kate Leggett, Forester, and Guy NIrpaz, Totango
Uncategorized

Don’t Miss! Expert-Led Webinar on Disrupting the Customer-Centric Paradigm

< 1 – min read Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously …

DNA-CX and Zoe Webinar
Uncategorized

Dive Deep with Zoe: Webinar on April 12

< 1 – min read In two weeks, we’re hosting a webinar that will reveal the data architecture that powers both Totango products: Zoe and the Customer Success Center. The power …

Customer Engagement

5 Simple Steps to Boost Retention

2 – min read As more and more businesses turn toward a subscription model the emphasis on customer retention has ballooned. The need to acquire customers still exists, but …

Best Practices

Webinar Replay: 3 takeaways for Customer Journey Mapping

< 1 – min read If you missed our latest webinar with KJR Associates on Customer Journey Mapping, fret not. If you were to take three ideas from this presentation, …

Business Insights

OVUM: On The Radar – Totango

< 1 – min read “On the Radar” is OVUM’s research report where they look at interesting new ideas and startups that their clients might be interested in knowing about. …

Latest Totango News