In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included:
- Ability to scale and connect with more customers
- Greater visibility into customer adoption and health
- Reduce the time spent by CSMs on low-value tasks.
Many of the new features and enhancements that we’ve added to our platform in 2021 reflect our commitment to addressing these key challenges as we work hard to continue to deliver a great experience and value for our customers and your users. Here’s to wrapping up a year filled with game-changing innovations that help you grow your business, provide a great customer experience, and most importantly- give you a return on time in 2021 and beyond.
Some of our key 2021 innovations:
- Quickly and easily create targeted, personalized Emails with our drag and drop campaign designer with 30+ templates to get you started with engaging messaging and content.
- Create your customer journey masterpiece with our Customer Experience Canvas – design, run, measure, scale and iterate seamlessly all from one place.
- Choose the right health model for your customers – General Account Health or new Multidimensional Health.
- New integrations for our customer data hub, and
- Additional functionality to our FREE community edition
For more details please visit our product topics and help section of our website.
See you all in 2022, Happy New Year, and stay safe!
The Totango Product Team
