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Totango CXO Series Featuring Lucid
Customer Engagement

Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango

2 – min read   As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more …

QA with SevenRooms VP of Customer Success, Ilana Brown
Customer Success Executives

How SevenRooms Pivoted To Help Support The Hospitality Industry

3 – min read Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. …

Customer Success Summit

Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit

3 – min read This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. We were fortunate to have David McKenney, …

A letter from Totango CEO, Guy Nirpaz
Totango Company Updates

Committing to our customers’ success in these challenging times

2 – min read Dear Totango Community, In these unprecedented times, I wanted to personally reach out to you to express our concern and support for you, your families …

By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success.
Customer Success Community

Introducing the Totango Community Edition: Free Customer Success for Everybody

< 1 – min read Totango has always been focused on helping companies succeed at Customer Success so they can deliver value and exceptional experiences to their customers.

Customer Experience

Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution

3 – min read This week, Totango launched Dynamic Assignment, a new innovation that taps into a fluid group of specialists throughout the enterprise and matches their expertise …

Award

Congratulations to the 2019 Customer Success Hero Award Team Winners

2 – min read In September we recognized the most innovative Customer Success teams for going above and beyond in the industry at Customer Success Summit – Team Edition …

Totango Award Winner
Award

Totango Awarded Best SaaS Customer Success by APPEALIE

< 1 – min read September 26, 2019 Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best …

Company updates

What I Learned from Customer Success Summit 2019

3 – min read 5 Fun Memories That Made This An Event I Won’t Forget Customer Success Summit – Team Edition wrapped up last Friday in New York City. …

Company updates

Why You Can’t Miss Customer Success Summit – Team Edition

2 – min read In the past six years, we’ve experienced tremendous success with our annual Customer Success Summit. Given the overwhelmingly positive response to our Executive Forum in …

Totango Award Winner
Award

Totango Wins Silver Stevie Awards for Leadership and Innovation in Customer Success Technology; Totango Named Finalist for SIIA CODiE Awards

2 – min read Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” …

Company updates

Customer Success Summit delivers inspiration, premier quality content and connections.

4 – min read Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of …

Company updates

Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success

2 – min read Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit – 2019 Global Executive Forum SAN MATEO, Calif.  –  March …

Company updates

A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy

< 1 – min read We’re unequivocally focused on building the best possible technology to deliver business results, quickly and easily across large global teams. In today’s Customer Centered Economy, …

Company updates

Announcing The New 2019 Customer Success Summit Conference

1 – min read We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, …

Company updates

Totango Welcomes Seasoned Industry Leaders to Executive Team

2 – min read Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark, a …

Company updates

We Are Upgrading All Users to Spark

3 – min read We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results …

Company Execution

Totango Welcomes personity.ai to the Team

< 1 – min read Totango’s mission is to enable organizations to proactively and intelligently operate around their customers. With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we …