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Hasn't this always been true (the customer at the center)?
Customer Success Summit

Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017

3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …

Totango wins Stevie Award for Sales & Customer Service
Totango Company Updates

Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution

2 – min read We’re so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category …

Swarming for customer success
Customer Success Summit

Who’s in customer success?

2 – min read The focus in growth and attention of customer success within an organization is definitely a very positive trend. Many companies, including very large enterprises, are …

Customer Success Summit

Must-Attend Sessions at #CSSummit17 for Customer Success Leaders

2 – min read Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t …

Totango Company Updates

Congratulations to the 2016 Customer Success Hero Award Winners

< 1 – min read Huge congratulations are in order for this year’s customer success heroes! Every year, the most trailblazing teams and individuals in the industry are recognized at …

Customer Success Summit

The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond

2 – min read While it’s not easy, there are small companies out there who look like big fish in a big pond by differentiating themselves based on customer service. Today, in many of the most crowded industries customer’s are actually choosing solutions not based on cost, but based on great customer experience.

Customer Success Summit

3 Non-Negotiable Traits for your First Customer Success Manager

2 – min read Your first Customer Success Manager can make a huge impact on your business. Here are the top traits you should look for in your first hire to help drive success and create a company culture, both externally and internally.

Customer Success Summit

Building a Product with your Customers in Mind

2 – min read Part of the Customer Success Summit On-Demand Series When we talk about Customer Success most of the time you think of your Customer Success team, …

Totango Company Updates

Customer Success Summit: Congratulations to our Customer Success Heroes!

< 1 – min read Once again, a massive congratulations to our customer success heroes – winners of the Totango Customer Success Hero Award – who were recognized at the …

Totango Company Updates

Taking home the Innovation Showdown Award from CloudBeat 2013

< 1 – min read Wow, just wow. Thank you to all the judges who believed in our mission and awarded us with the Innovation Showdown Award at CloudBeat. A …

Totango Company Updates

Totango advances to next round in CRMIdol!

< 1 – min read Late last week we got the green light to advance to the next round in CRMidol from provisional to contestant status! Now we’re in the …

Totango Company Updates

What’s New with Totango?

2 – min read I thought it would be a good time to review what is new with Totango this month – so many things are going on that …

Totango Company Updates

Totango Featured in WSJ …

< 1 – min read Totango was quoted today in the Wall Street Journal in an article about Steve Jobs: “It’s not to that point of being annoying yet, but …