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Customer Success Summit

Join us for Customer Success Summit 2018!

< 1 – min read Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to …

Relationships are Complicated
Best Practices

How Zendesk Invested in Customer Success from a Product-First Perspective

2 – min read Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon …

Hasn't this always been true (the customer at the center)?
Customer Success Summit

Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017

3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …

Customer Success Summit

How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

2 – min read Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has …

Dan Finnigan, Jobvite: Keynote at Customer Success Summit 2017
Customer Success Summit

The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017

3 – min read Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, …

Totango: 2017 SIIA CODiE Finalist
Award

Totango Named Finalist for 2017 CODiE Award in Four Categories, Including Best Customer Success Management Solution

2 – min read Totango has been selected as a 2017 SIIA CODiE Awards finalist in all of the four categories for which it was submitted: Best Customer Success …

Customer Success Summit Highlights and Sessions Available Now
Customer Success Summit

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

< 1 – min read Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer …

Meeting Zoe at Customer Success Summit
Customer Success Summit

The Industry is Talking…About Zoe

2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …

TSW: Organizational Convergence in a Recurring Revenue World
Conference

Let’s Meetup Next Week at TSW 2017

2 – min read Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge …

Announcing New SVP of Customer Success
Company updates

Totango is the Solution for the Enterprise: Welcoming Jim Coleman and New Enterprise Customers

< 1 – min read Totango is in the business of helping enterprise companies achieve customer success excellence, and we recently made two big moves to support this mission. Jim …

Totango wins Stevie Award for Sales & Customer Service
Award

Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution

2 – min read We’re so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category …

Customer Success Summit 2017 Hero Award Winners
Customer Success Summit

A Round of Applause for the 2017 Customer Success Hero Award Winners

2 – min read So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that …

Customer Success Summit 2017
Customer Success Summit

#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud

3 – min read We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success …

Customer Success

Customer Success Summit ‘17: Marketing Leaders Edition

2 – min read Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need …

Swarming for customer success
Customer Success Summit

Who’s in customer success?

2 – min read The focus in growth and attention of customer success within an organization is definitely a very positive trend. Many companies, including very large enterprises, are …

Customer Success Summit

Must-Attend Sessions at #CSSummit17 for Customer Success Leaders

2 – min read Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t …

Letter from the CEO Announcing the 2017 Customer Success Summit
Customer Success Summit

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

< 1 – min read Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s …

Letter from the CEO Announcing the 2017 Customer Success Summit
Conference

Announcing the 2017 Customer Success Summit – A Letter from Totango CEO and Cofounder Guy Nirpaz

< 1 – min read Dear Customer Success Champions, I’m happy to announce that the 5th Annual Customer Success Summit is coming to downtown San Francisco February 27-28, 2017, at the …