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Customer Success Summit

5 Reasons Customer Success Summit is Ideal For Marketers

2 – min read The Customer Success Summit is the must-attend event for customer success. It’s the opportunity for thousands of SaaS professionals to meet in downtown San Francisco …

Customer Success Summit

Three Reasons to Attend the 2016 Customer Success Summit

2 – min read The Customer Success Summit (March 21-22) brings thousands of SaaS professionals together at the Westin St. Francis in San Francisco. This year’s theme is mastering …

Award

Nominations for the 2016 Customer Success Hero Awards Are Now Open!

2 – min read We are excited to announce that nominations for the 3rd Annual Customer Success Hero Awards are now open! The Customer Success Hero Awards recognize individuals …

Customer Success Summit

The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond

2 – min read While it’s not easy, there are small companies out there who look like big fish in a big pond by differentiating themselves based on customer service. Today, in many of the most crowded industries customer’s are actually choosing solutions not based on cost, but based on great customer experience.

Customer Success Summit

3 Non-Negotiable Traits for your First Customer Success Manager

2 – min read Your first Customer Success Manager can make a huge impact on your business. Here are the top traits you should look for in your first hire to help drive success and create a company culture, both externally and internally.

Customer Success Summit

Building a Product with your Customers in Mind

2 – min read Part of the Customer Success Summit On-Demand Series When we talk about Customer Success most of the time you think of your Customer Success team, …

Customer Experience Management

Totango In Action: Helping Customer Success Professionals Win

< 1 – min read As a Customer Success professional sometimes your job can seem daunting. You are responsible for driving the success of your entire customer portfolio and make …

Best Practices

3 questions every new VP of Customer Success should answer

2 – min read Customer Success Summit is returning to San Francisco March 21-22, 2016. Register today! Part of the Customer Success Summit On-Demand Series Starting a new job anywhere …

Best Practices

4th Annual SaaS Metrics Report: Disconnect between intentions and reality?

2 – min read We’re happy to release the results of our annual SaaS Metrics Survey. This year we received over 500 responses, a 100% increase from last year …

Award

Customer Success Summit: Congratulations to our Customer Success Heroes!

< 1 – min read Once again, a massive congratulations to our customer success heroes – winners of the Totango Customer Success Hero Award – who were recognized at the …

Company updates

New App: Totango Zendesk Application

< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …

Award

Taking home the Innovation Showdown Award from CloudBeat 2013

< 1 – min read Wow, just wow. Thank you to all the judges who believed in our mission and awarded us with the Innovation Showdown Award at CloudBeat. A …

Customer Success

Customer Success Summit agenda is announced!

2 – min read The Thursday, March 14, 2013 event rundown is packed with great speakers on building the customer-centric enterprise and real case studies on how they are …

Business Insights

Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth

2 – min read Totango announces research into customer marketing practices, a new version of its customer engagement platform and Customer Journey Mapping for SaaS workshops Dec 06, 2012 …

Company updates

Totango advances to next round in CRMIdol!

< 1 – min read Late last week we got the green light to advance to the next round in CRMidol from provisional to contestant status! Now we’re in the …

SaaS

What’s New with Totango?

2 – min read I thought it would be a good time to review what is new with Totango this month – so many things are going on that …

Company updates

Totango Featured in WSJ …

< 1 – min read Totango was quoted today in the Wall Street Journal in an article about Steve Jobs: “It’s not to that point of being annoying yet, but …