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CAPABILITIES
Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
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Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
See all SuccessBLOC programs >
Customer success software your business can't outgrow.
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Posts
3 Essential Tips for Sales in a SaaS Model
Start Each Day Focused on Customers
The Trial Flood Now Works For You
Getting Personal with Your Customers
SaaS on the House. A Dialog About Value.
Lean Startups are Not About Learning
Stop Shooting in the Dark. Sell SaaS Faster.
Building Enterprise Software Products That Don’t Suck
SaaS Best Practices: Measuring Trial Conversion Rates – Part 1
Making the Most of Your Metrics – Part 2
Tools to Manage a Successful SaaS Business
4 Tips to Increase B2B SaaS Sales
Product Update: How Much Time Are Users Investing in Your Web-App?
Top 3 Metrics to Measure Customer Engagement
Measuring User Engagement in Web Applications
Free Trial Average Conversion Rate and Other Metrics
Customer Lifetime Value and Customer Experience
Customer Engagement is Key for SaaS
Treat Customers Based on Their Values
The SaaS Executive Dashboard
Does your SaaS Business have a VP Customer Success?
Survey Results: Which Metrics are Key to SaaS Executives?
3 Ways to calculate SaaS Churn (and churn cohorts)
Using Customer Analytics to Increase Revenues of SaaS Business
Joel York: Why to Measure Customer Engagement in SaaS?
Trial Conversion is Top Priority in SaaS
3 Recommendations for Sales Compensation for SaaS
6 Tips for Cloud Sales using Channels
Genuine Customer Engagement
3 Outright Strategies to Improve SaaS Customer Success
Top 5 Trends in Sales 2.0
How NOT to Sell in SaaS and Increase Paid Conversions
When Not to Waste Your Time on a SaaS Sales Prospect
Converting from Visitors to Signups and from Freemium to Paid in a Fun Way
Evolving from Document System to Engagement System
Tip on How to Reduce Churn (Even in Low-Touch Models)
Do you Distinguish Your Sales to Hunters and Farmers?
Top-of-Funnel Strategy
What is the Best Sales Model for You?
Trial Conversion “The Early Days” – Lean Startup Presentation
What Do Customer Success Managers Need?
Customer Engagement for a SaaS Land & Expand Strategy
Freemium Sales Models for B2B and SaaS
6 Steps to On Boarding Software-as-a-Service Customers
The Top 10 Requirements for an Effective Client Lifecycle
10 Tips for B2B Sales in the Subscription Economy
Your Customers Success is Your Own Success
Understand Customer Behavior in Your Trial Period
On User Retention as a Service
3 Steps to Measuring User Engagement with your Web Application
Best of 2011: Top Videos and Blogs on Customer Engagement
Best of 2011: SaaS Best Practices and Customer Analytics
Best of 2011: SaaS Sales Models Tips
Customer Success as a Main Metric
Beyond Social Business – A Definition of Customer Engagement
The Market Size of Customer Engagement Management
Customer Success Management & The Channel
2012 Year of Freemium Business Model in B2C and B2B
Learn about user engagement from one million businesses
The App Stores Effect on Customer Engagement
How Dropbox Increases Their Customer Engagement Rate
How Engagement Score is Calculated
Freemium, Free Trial and Pricing Models in 550 SaaS Companies
Successful Lifecycle Marketing through Innovative Marketo & Totango Integration
Customer Success How To: Learning from Customers Who Churn
Drive Adoption with Billing
Customer Health Dashboard
3 Steps to Lifecycle Marketing Success
The Future of Customer Success Management: A Look Ahead
Top 10 Sales 2.0 Leaders I Want to Meet
Totango Featured in WSJ …
New Customer Health Dashboard to Easily Monitor Customer Success
6 Social Selling Tips to Implement Today (from Sales 2.0 San Francisco)
How Zendesk and CloudBees Increase their User Engagement
Five Tips to Customer Love
What is the Connection between Lifecycle Marketing and Automated Nurturing?
Introducing the Totango iOS API
What’s New with Totango?
The Power of Measuring Customer Engagement
Chief Customer Officers Boost Customer Engagement
Engagement Technique: Are you a Mad Man or a Math Man?
Suffering from siloed customer data? Time to get that business in order!
Customer Engagement Fever, It’s Catching On
4 Things You Must Know About Customer Experience Management
Top 10 Tweets from the Forrester Customer Experience Forum
4 Benefits of Keeping Your Customer Engaged
Totango advances to next round in CRMIdol!
How customer engagement can predict profits
SEOmoz conversion isn’t as great as it seems
5 Analysts on a revolution that is customer engagement
Top 5 Quotes from CRM Evolution Day 2
Amy’s Customer Success Manifesto – Part3:Metrics
2012 SaaS Conversions Benchmark Report is here!
2nd Annual SaaS Metrics Survey Results
OVUM: On The Radar – Totango
Top 3 Priorities of a Customer Success Manager
5 ways to level up customer loyalty
Signup and Trial Process Benchmark Report: The Good, The Bad, The Ugly
5 ways to a happier and more productive signup process
5 statistics on customer marketing that may surprise you (and infographic)
Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth
Webinar Replay: 3 takeaways for Customer Journey Mapping
Customer Success Summit agenda is announced!
EXCLUSIVE REPORT: Customer Intelligence for Software Companies
Customer Retention Guest Blog: Three Loyalty Moments
What is customer health score and how do I build one for my business?
The Responsibility of Customer Retention: Whose job is it anyway?
Top 10 Reasons for Customer Account Cancellation (and what you can do to stop it)
Taking home the Innovation Showdown Award from CloudBeat 2013
New App: Totango Zendesk Application
Guest blog: A KPI Dashboard for early stage SaaS startups
3rd Annual SaaS Metrics Report: Underscoring the need for Customer Success
Customer Success Summit: Congratulations to our Customer Success Heroes!
The difference between Customer Success Managers and Customer Account Managers
How data nerds at New Relic are tackling Customer Success
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Customer Retention
4th Annual SaaS Metrics Report: Disconnect between intentions and reality?
The Loyalty Link: Marketing to Engage and Retain
Customer Retention Cost: A New Metric for the Boardroom
Your 90 day plan as a new VP of Customer Success
Zen and the Art of Customer Relationships
3 questions every new VP of Customer Success should answer
Building a Product with your Customers in Mind
3 Non-Negotiable Traits for your First Customer Success Manager
The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond
Introducing the definitive guide to buying a Customer Success Platform
New Release: Automate customer communications with Customer Success Campaigns
Measure the impact and performance of your customer success team
Be more reliable! (Deliver consistent customer experiences)
Putting customer success in the hands of your customers with SuccessBeat reflection tool
5 Key Takeaways from this year’s SaaS Metrics Survey
Tying Marketing to Business Outcomes
Becoming customer centric at an early-stage startup
Complete visibility into your Revenue Stream
Easy-to-miss customer success blunders that can cost you customers
Congratulations to the 2016 Customer Success Hero Award Winners
Reimagining Customer Success and the New Totango Logo
3 Things Customer Success Management Is NOT
Customer Success – The Farming Paradigm (With Gifs!)
Global Capacity – Breaking The SaaS Monopoly On Customer Success
Growth Hacking with User Behavior
2016 Customer Success Salary Survey & State of the Profession Report
What’s Happening Behind Your Customer’s Walls?
Driving Success at Wiredrive – a Totango Success Story
How to Structure Your CSM Compensation
Enterprise Customer Success is Complex – And You Should Solve It Now
Don’t be the Next Leader in Customer Success to Get Fired
3 Popular 80’s Songs Written About Customer Success
Zendesk + Totango: Strengthening Your Early Warning System
Subscription Companies Can’t Be Efficient Without Customer Success
Become hyper productive with Totango’s January release!
4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)
Must-Attend Sessions at #CSSummit17 for Customer Success Leaders
Who’s in customer success?
Customer Success Summit ‘17: Marketing Leaders Edition
AI for Customer Success: Introducing Zoe
A Round of Applause for the 2017 Customer Success Hero Award Winners
Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution
Why We Chose Slack as Zoe’s First Integration
Meet Zoe [Video]
Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™
Zoe (and Totango) Are Ready to Listen
6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity
E2C: Enterprise to Customer Growth Strategy
Customer Health: The Foundation of Customer Success
Clicktale Achieves Company-Wide Alignment Around the Customer with Zoe
How to Nurture Customers During the Long Growth Stage
Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017
How Zendesk Invested in Customer Success from a Product-First Perspective
How to Build an Effective Customer Health Model – Part 1
The Vital Role of Customer Success Operations
Map Customer Success To Your Global Organization With SuccessTeams
Connect with Totango at TSW Las Vegas!
How to Measure the Effectiveness of a Customer Health Model – Part 2
Join us for Customer Success Summit 2018!
Why I’m sending my team at Google to Customer Success Summit 2018
Meet your first wave speakers for Customer Success Summit 2018
That’s a Wrap! Customer Success Summit 2018
Totango Releases Spark Customer Success Platform
Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards
Totango Welcomes personity.ai to the Team
Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth
Don’t Miss the CRM Event of the Year: SAP Customer Experience LIVE
Meet Totango at Chief Customer Officer Fall 2018 Conference
Totango Hosts Interactive Lunch for Customer Success Thought Leaders in NYC
SAP CX LIVE Recap, General Availability of Spark, and Upcoming Webinars
Highlights from TSW ‘18 in Las Vegas
Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area
True Customer Obsession – I agree with Jeff Bezos
5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI
How to Beat the Average Churn Rate for Subscription Service Enterprises
4 Features Your Digital Customer Engagement Platform Must Have
The 5 Best Customer Retention Strategies for Subscription Businesses
The 6 Best Ways for Building SaaS Customer Loyalty
Proven SaaS Customer Success Best Practices to Increase Lifetime Value
Customer Engagement Solutions for the Customer-Centered Economy
Customer Relationship Management System Features: What a CRM Includes and What It Doesn’t
SaaS Customer Engagement Metrics That Can’t Be Ignored
Reducing Churn: ROI-Focused SaaS Strategies for Customer Success
5 SaaS Renewal Process Best Practices for Customer Retention
Measuring Product Usage And Adoption for SaaS and Cloud – The Complete 2019 Guide
Successful Winback Campaign Examples for Your Customer Success Team
Announcing The New 2019 Customer Success Summit Conference
6 Customer Onboarding Strategies Your Success Team Must Implement
The User Adoption Metrics That Matter for Your Customer Success Team
5 Best Practices for Effective Customer Escalation Handling
The 5 Best Strategies to Win Back Lost Customers for Your Enterprise
A Customer Onboarding Checklist for the Digital Era
How to Handle Customer Escalations in the New Customer-Centered Economy
How to Calculate Adoption Rate and its Impact on Customer Lifetime Value
A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy
7 Customer Success Team Goals for Your Enterprise in 2019-2020
Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success
The Top 5 Customer Escalation Best Practices You Need to Know
How to Map the Customer Journey Stages to Foster Lifetime Value
March Product Updates | Release Roundup
The Complete Guide to Improving Your Customer Success Health Score
How to Increase Product Adoption Rates: Tips for SaaS Enterprises
Grow Customer Relationships: Strategies for Long-Term Success
How to Calculate Your Customer Renewal Rate
Customer Success Summit delivers inspiration, premier quality content and connections.
The Top 5 Customer Onboarding Metrics and How to Leverage Them
The Top Three Ways to Improve Customer Engagement and Loyalty for Enterprises
The Most Important Customer Success KPIs You Should Be Tracking
The Top 4 Causes of Customer Churn and How to Address Them
Customer Success and Upsells: How to Make the Most of Opportunities
Customer Engagement Objectives You Should Keep in Mind
Totango Wins Silver Stevie Awards for Leadership and Innovation in Customer Success Technology; Totango Named Finalist for SIIA CODiE Awards
What is Voice of Customer and How Can You Leverage It?
Making the Most of the Customer Renewal Process
The Top 3 Customer Success Challenges and How to Beat Them
How to Onboard New Clients in the Customer-Centered Economy
The Benefits of Customer Lifetime Value: Why It Matters
The Top 5 Customer-Centric Goals for an Enterprise
3 Tips for Improving the Enterprise Customer Experience
Understanding the Importance of Customer Retention
Why You Can’t Miss Customer Success Summit – Team Edition
Why You Should Focus on Nurturing the Customer Relationship
The Relationship Between Customer Retention and Profitability Explained
Why Customer Success is Important in the Modern Age
Customer Success and Sales: How They Work Together
Totango Product Updates | July 29,2019
Customer Experience vs Customer Success: What’s the Difference?
Understanding the Different Types of Customer Engagement
What are the Benefits of Customer-Centricity?
More on IBIZA, Totango Product Updates | August 12, 2019
The Top Five Customer Onboarding Challenges and How to Solve Them
How to Use Customer Data: A Guide for Customer Success Teams
How to Measure User Adoption and Increase Your Rates
Customer Satisfaction Best Practices You Need To Know
More on IBIZA, Totango Product Updates | August 26, 2019
Exploring the Importance of Customer Lifetime Value
Customer Retention Optimization Strategies to Keep Customers Long-Term
Why is Customer Engagement Important and Valuable?
Totango IBIZA Product Updates | September 9th, 2019
How to Calculate Customer Lifetime Value
How to Make the Most of Customer Journey Insights
The Customer Data Platform Benefits You Should Know
The Best Customer-Centric Uses of Data
What I Learned from Customer Success Summit 2019
Totango IBIZA Product Updates | September 23rd, 2019
Customer Retention vs New Customer Acquisition: How Do You Optimize Both?
How are User Engagement and Retention Related?
Totango Awarded Best SaaS Customer Success by APPEALIE
A Guide to Customer Journey Optimization
Why You Need Personalized Customer Engagements
Totango IBIZA Product Updates | October 7th, 2019
Proactive Customer Success Strategies that will get You Ahead of the Game
How to Make the Most of Customer Experience Feedback
Develop a Customer Journey Strategy: Examples and Tips
Totango IBIZA Product Updates | October 28th, 2019
Five Tips for Building a Customer Success Team
The Top 5 Product Usage Metrics for Customer Success Teams
How to Identify At-Risk Customers and What to Do About it
Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019
How to Optimize the Sales to Customer Success Handoff
Congratulations to the 2019 Customer Success Hero Award Team Winners
Customer Education Best Practices for the Onboarding Phase
Customer Success and ROI: How to Improve Revenue
Using Customer Satisfaction Metrics: NPS Best Practices
Product updates November 26, 2019 – Sedona is here
The Top 5 Customer Success Manager Best Practices
How to Drive Customer Advocacy
How to Optimize Customer Retention for B2B Enterprises
Making the Most of the Customer Lifecycle Management Process
Your Customer Success Workflow: A Guide to Understanding and Optimizing It
Time to Value: Customer Success Best Practices to Help Your Customers Grow
Merry Christmas and Happy New Year
Customer Data Insights: Best Practices for Tracking and Taking Action
How to Perfect Your Customer Onboarding Workflow
Opening 2020 with Totango
How to Improve Your Customer Expansion Strategy
Customer Success: Roles Within a B2B Enterprise
Totango Announces Dynamic Assignment
Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together
Product Update January 20, 2020 Campaign
Understanding the Customer Success Team Structure
Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution
The Top 7 Churn Management Strategies for B2B Enterprises
What is Customer Retention Management and Why Does it Matter?
Customer Success vs Account Management: Understanding What Each Team Does
Announcing Totango’s Winter ’20 Release: Jasper
5 Best Practices to Encourage Customer-Centric Growth
The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy
Introducing the Totango Community Edition: Free Customer Success for Everybody
How to Create a Customer Success Adoption Plan
Customer Success and Marketing: How These Teams Collaborate
SuccessBLOCs – Now With More Usage Metrics
The Top 7 Customer Success Trends for 2020
Customer Success vs. Customer Service: How They Work Together
Create a Strong Customer Engagement Strategy
How to Fix a High Churn Rate
Seamless Customer Collaboration | Product Update, March 2, 2020
6 Voice of the Customer Best Practices You Should Implement
Top 5 Customer Experience Tips to Keep Customers Happy
How to Use Customer Success Analytics to Your Advantage
Committing to our customers’ success in these challenging times
Managing B2B Customer Lifecycle Stages
How to Select a B2B Customer Lifecycle Management Solution
10 leadership ideas to implement this week for your business (Video)
Staying Close to the Voice of the Customer
Tips from Totango Team: 7 Ways to Work Smarter from Home
What’s the Difference Between Customer Success and Customer Experience?
6 B2B Customer Segmentation Best Practices
Kicking off Totango’s Spring Product Release – Belize
A Customer Churn Analysis Checklist
6 SaaS Customer Retention Best Practices
Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit
Customer Retention Strategies That Work in Uncertain Times
Totango offers more ways to stay aligned with your team and customers
Is Customer Retention Management Software Worth It?
The Best Customer Retention Strategies in B2B for 2020
You Need a SaaS Churn Analysis ASAP. Here’s Why.
5 Ways to Reduce Customer Churn for SaaS in a Recession
Get more out of SuccessBLOCS and APIs
5 Best Practices for a Remote Customer Success Team
How to Retain At-Risk Customers When Everyone is At-Risk
Revising Your Customer Success Crisis Plan
3 Customer Renewal Strategies that Work in Uncertain Times
Has anyone talked to your customer today?
5 Ways to More Actively Listen to Customers
Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms
How to Improve NPS: 6 Best Practices for Your CS Team
How SevenRooms Pivoted To Help Support The Hospitality Industry
What Is COVID-19’s Effect on Customer Churn—And What You Can Do About It in 5 Steps
3 Communications Strategies to Use During a Crisis
Customer Churn During a Pandemic: What SaaS Companies Need to Know
The Best B2B Client Expansion Strategy
4 Ways to Speed Up New SaaS Customer Onboarding
Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango
Engaging Customers During COVID-19: How to Cut Through the Noise
5 Ways Customer Success Automation Can Maximize Your CS Team’s Time
5 Tips to Deliver a Great SaaS Customer Onboarding Experience
How Should You Define Customer Success?
Getting Started with a Customer Success Program at Lucid
Low-Touch Vs. High-Touch Customer Success Models
SAP’s Transformation and Innovation in Customer Success
What Is Customer Success?
A Customer Onboarding Checklist for Successful CS Teams
How to Predict Customer Churn—And What to Do About It
Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win
How Data-Driven Customer Engagement Delivers Value to Each Customer
5 Stakeholder Engagement Best Practices to Improve Customer Communication
The Most Important Customer Success Metrics to Track and How to Improve Them
Creating Value for Customers: How to Help Customers Thrive
Customer Success at Scale: Using CS Automation to Do More With Less
How to Measure the Lifetime Value of SaaS Customers
Announcing The Early Warning System SuccessBLOC
Get The Complete Picture With Enhanced Customer 360 SuccessBLOC
How to Choose a Customer Engagement Model
Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?
Customer Success vs. Customer Support: What Are the Differences?
How to Improve Customer Retention—Even During a Pandemic
7 Strategies for Turning Customers into Advocates
Customer Data Platform Benefits: How to Make the Most of Them
Totango Product Update -Fiji we have arrived
Escalation Management Framework Techniques to Put into Action Now
7 Customer Onboarding Best Practices
How Data-Driven Customer Engagement Drives SAP’s Customer First Vision
Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship
How Customer Success Technology Tackles the Top CS Challenges
The Digital Onboarding Process Decreases Your Implementation Timeline
Your Totango Product Update -Thankful in Fiji
What is Customer 360 and How Does it Affect Customer Success?
Totango Product Update -Staying warm in Fiji
How to Prevent Customer Churn
Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?
Customer Success Team Accountability Gets You Closer to Your Goals
7 Best Digital Customer Journey Steps to Inspire Loyalty
Why Customer Success Is So Important and How to Promote It
New Trends in Customer Success You Need to Know About in 2021
Top 5 Takeaways from the Cisco Customer Experience Specialization Certification
Wrapping up 2020 and Fiji Release!
Proactive Churn Prevention Promotes Customer Retention
Playbooks for Customer Success Promote Satisfied Clients
Customer Success Plans Promote Client Satisfaction
How to Build the Business Case for Customer Success
Totango Honored with G2 2021 Best Software Company Award
7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention
Engage your customers with a Valentine’s Day email. Show them you care.
What Is Customer Churn?
Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM
5 Crucial Customer Satisfaction KPI Scores to Track
Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success
6 Essentials When Selecting Customer Success Tools
Three keys to increasing customer renewals
How to Optimize Customer Journey Stages to Deliver Consistent Value
How to Calculate and Improve Your Customer Retention Rate
Why a Data-Driven Customer Success Program is Crucial to Your Success
Your Customer Journey Map Template: 8 Steps to Successful Client Outcomes
Understanding the B2B Customer Journey and How It Differs from B2C
Customer Journey Infographic: Visualizing Your Customer’s Experience
Follow Six Steps to a Successful Customer Journey Analysis
Digital Customer Success vs COVID – One Year Anniversary Recap
Understanding Your Customer Lifecycle in 2021
How to Scale Customer Success Operations
Totango Earns Multiple Leadership Awards from G2
Totango Leads the Industry in Customer Success According to Trust Radius
Customer Q&A with Christine Knific of Wisr
Supercharging Your Tech Stack with Totango: Elevate Your Data File Storage
Supercharging Your Tech Stack with Totango: Streamline Your Workflows
Don’t Buy into Fake News: Why Try Before You Buy is Best
4 Ways Personalized Customer Engagement Can Build Better Relations
Top 6 User Engagement Metrics to Track
Totango Product Update – Welcome to Kyoto!
The Ultimate Guide to Creating a Customer-Centric Culture
Supercharging Your Tech Stack with Totango: Collaborate with Ease
How to Calculate the Cost of Customer Retention Versus Customer Acquisition
Measuring Customer Experience: How to Collect the Right Data and Act on It
How to Retain More Clients: Benefits and Strategies
Optimize Stakeholder Engagement and Management With These Key Strategies
Customer Retention Metrics: The Metrics That Matter
How to Monitor and Manage Product Engagement
Find the Right Customer Success Platform with our Scorecard Template
How to Use Digital Customer Journeys to Scale Your Business
What Is User Adoption & Strategies to Improve Low Adoption Rates
How to Gather Customer Insights with CS Software
7 Great Customer Engagement Ideas
Q&A Session: Mastering Scale with Digital Customer Journeys
Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
What is Customer Health Score?
What Is Customer Segmentation? Definitions, Uses and Success Tips
Automate Escalation Processes for Optimized Customer Experience
What is a Freemium Strategy?
How to Boost Slow Product Adoption After Onboarding Your Customer
Measuring Customer Loyalty: 5 Ways to Track It
How to Build An Early Customer Warning System
Understanding Customer Success: Growth Driven by the Customer-Centered Economy
The Role of a Chief Customer Officer
5 Tips for Building a World-Class Customer Success Team
How to Structure your Customer Success Team
5 Best Practices for Hiring a Customer Success Manager
Why BI Software is Simply Not Enough for Customer Success Teams
Don’t Make These Frequent Freemium SaaS Mistakes
4 Effective Strategies for Communicating with Upset Customers
Driving Software Adoption through Customer Success: 6 Ways to Improve Customer Engagement
7 Digital Customer Experience Best Practices for Higher Satisfaction
Freemium Onboarding: How to Convert Free Users into Paying Customers
Artificial Intelligence in Customer Success: Emergence and Outlook
Best Practices to Ensure a Successful Quarterly Business Review
3 Winning B2B Client Engagement Strategies
Learn What Influences Customer Satisfaction in Order to Increase Retention
Should You Use a Freemium SaaS Model to Sell Your App?
What Is CSAT and How Can It Help You Improve Satisfaction?
Growing The Customer Success Category: Totango’s $100M Funding
Learn How to Get Customer Feedback Easily and Efficiently
Understand What Is Driving Customer Adoption
5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively
Customer Journey Optimization: 2021 Beginner’s Guide
Why NPS Scoring Isn’t Enough For Customer Success
How to Be a Customer Success Ghostbuster
5 Tips for Leading an All-Star Customer Success Team
Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up
Q&A with Aruba: How We Scaled Our Customer Engagement Strategy
The New Normal: Today’s Brand Must Elevate Customer Experience to Compete
CSM Compensation Plans: Factors that Matter
8 Customer Success Tools to Enhance Your CS Software
When Should You Upgrade CS Software?
How to Bring Agile Innovation to Customer Success
What Makes a Successful Customer Health Journey?
Key Insights to Guide your CS Strategy in 2022
How to Build Customer Loyalty During the Holiday Season
6 Essential Messages for Customer Success Manager Automation
Five Warning Signs Your Customer Success Team is Burnt Out
5 Ways Customer Success Leaders are Fighting Burnout
It’s a Wrap! 2021 Product Highlights in Review
How to Fight Excessive Customer Churn: 4 Winning Strategies
How to Build a Customer Centric Roadmap for Your SaaS Product
5 Stress Management Techniques for the Busy Customer Success Professional
5 Customer Success Manager Interview Questions & How to Answer Them
Land your Next Customer Success Manager Job with these 3 Tips
4 Keys to Customer Success Team Enablement
Five Contract Renewal Tools to Increase Customer Retention
Three Steps to a Winning B2B Customer Experience Plan
How to Apply The 5 Love Languages to Customer Success
Mapping Your SaaS Customer Journey in Seven Steps
See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
How to Empower Women in Tech
B2B Customer Service vs. Customer Success
Best Customer Success Communities in 2022
Women Are Leading the Way Every Day at Totango
Scaling Your Customer Success Team? 3 Mistakes to Avoid (And Their Solutions)
That’s a Wrap! Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation
Introducing Customer Experience Canvas
Supercharging Customer Engagement with HubSpot and Totango
How to Use Visual Collaboration to Create Winning Customer Experiences
Six Best NPS Software Solutions for 2022
How to Easily Design and Run Your Customer Journey
Top 10 Insights from Customer Success Executives in 2022
Mistakes to Avoid When Selecting a CS Platform: Not Having a Modern Mindset
Making the Switch: How to Evaluate a New Customer Success Platform
Mistakes to Avoid When Selecting a CS Platform: Not Putting Customer Success into the Hands of Your Whole Team
Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys
Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport
Customer Health Score: A Guide to Improving Client Satisfaction
Top Customer Engagement Tips for Retaining Executive Stakeholders
Six Best Customer Engagement Platform Tools for Onboarding in 2022
Five Best CRMs for B2B Sales in 2022
Why You Need More than CRM Features for Customer Success
Product-led Growth: What It Is and Why You Need It
Simplify Business Reviews with Totango’s Presentation Builder
Six Customer Success Email Templates to Save Your CS Team Time
How to Scale Your Recurring Revenue Model
Tips for Navigating Your Customer Success Career Path
What is Composable Customer Success and Why is it Important for Your Business?
Why Now is the Time to Invest in Customer Success
Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC
3 Things CROs Should Know During an Economic Downturn
Customer Success in SaaS: A Complete Guide & Best Practices
3 Things CMOs Should Do During an Economic Downturn
How Customer Loyalty Can Drive B2B SaaS Business Growth
The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn
It’s Time to Shift Right
It’s Time to Confront Reality: Monitoring Customer Health
How to Risk-Proof Your Business with Totango
Why You Should Throw Out Your CRM
Open the Channels of Communication with Your Customers
How the Right CS Platform Can Help You Do More with Less
Why Customer Expansion Should Be A Critical Component of Your Growth Strategy
The Unique Role of CSMs
How to Craft the Best Client Onboarding Questionnaire
B2B Customer Segmentation: Six Best Practices
How to Build Client Relationships Digitally: 14 Pro Tips
Five Best Customer Retention Software Solutions for Customer Success
The Ultimate Client Onboarding Checklist for CS Teams
B2B Customer Journey Touchpoints CS Teams Need To Plan For
Top 6 Tips for a Successful SaaS Customer Engagement Strategy
QBR in SaaS: Is the traditional QBR dead?
What Is a Quarterly Business Review? Three Keys to a Great QBR
QBR Meeting Agendas: Best Practices for QBR Prep
Customer Success Playbook Tips: Five Proven Tactics
Customer Success Dashboard KPIs: Nine CS Metrics To Track
What is Customer Enablement? A Quick Guide for B2B & SaaS
SaaS Tools for Business Growth: Five Essentials You Must Have
Why homegrown tools won’t cut it for scaling customer success programs
How customer success teams drive value through collaboration
13 Customer Success Manager Skills to Look for When Hiring
Customer Success Team Structure: Four Best Practices
6 tips for designing customer journeys that deliver value at scale
Why is CS hiring so hard? Tips for finding your people
How To Ask A Client For A Referral [+ Templates]
5 tips to supercharge your CS operations playbook
3 ways to effectively scale your CS operation
Totango product innovations help CS drive predictable revenue growth
Totango AI innovations set to boost customer success productivity
The CXO dream team: Why marketing, sales, and CS should unite to drive growth
Introducing Totango In-App: cross-functional communications for customer success
A leader in Customer Success: Our latest G2 community awards
Leaning into integration: The key to unlocking enterprise revenue growth
Fall 2023 G2 Awards recognize Totango as a Leader in helping customers drive business outcomes
Unifying the customer experience: How Schneider Electric creates a shared vision for success
Drive product data visibility and adoption with Pendo and Mixpanel integrations
Customer Success Hot Takes! — Setting your customer success team up to drive next-level results
Strengthen customer connections through communities more easily with Higher Logic Vanilla and Totango
Totango named 3x TrustRadius “Best of” award winner in customer success
Supercharge customer success with Totango email and calendar integrations
Trends shaping The Forrester Wave™: Customer Success Platforms report
The next generation: Leveraging customer success to drive value
Harmonizing sales and CS to drive revenue growth and deliver value
Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)
Totango recognized as CS leader in G2 Winter 2024 reports
Expert tips to unlock business growth with customer success operations
Unlock growth potential with Totango revenue intelligence integrations
New year, new CS: 2023 recap and what’s to come in 2024
3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth
2024 Expectations: The forefront of the next generation of customer success
Hand-in-hand, not handoff: How a three-legged stool approach fuels growth
Gross Retention vs. Net Retention: What’s the Difference?
Totango wins TrustRadius 2024 Most Loved Award
The Unexpected C-Suite Collaboration You Need for Success
First 60 Days in the C-suite: How to Set Yourself Up for Success
Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango
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