Product Update – Welcome to Auckland, New Zealand
February 1, 2021
2 – min read Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right
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Time to Value: Customer Success Best Practices to Help Your Customers Grow
4 – min read Your customers are working with you because your company’s products and services are valuable The quicker you can deliver that value, the more likely you …
Proactive Customer Success Strategies that will get You Ahead of the Game
4 – min read Proactive customer success means focusing on what is going to happen next. It is about making things better, taking things further, and using your understanding …
Customer Satisfaction Best Practices You Need To Know
5 – min read When you meet a customer’s expectations, you make them happy. That’s the basic concept behind customer satisfaction. Sometimes, however, the potential value of your product …
Customer Success Summit delivers inspiration, premier quality content and connections.
4 – min read Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of …
5 SaaS Renewal Process Best Practices for Customer Retention
4 – min read You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. With a focus on lifetime customer success rather than …
Customer Health: The Foundation of Customer Success
4 – min read For recurring-revenue businesses, retention and expansion are the key drivers of growth. To drive success for both of these metrics, an accurate understanding of customer …
How to Boost Slow Product Adoption After Onboarding Your Customer
2 – min read Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. While many customers …
Tying Marketing to Business Outcomes
2 – min read Microsoft and the CMO Council recently released a whitepaper suggesting that marketers are moving away from digital campaign metrics (e.g. clicks, views) and beginning to …
New Release: Automate customer communications with Customer Success Campaigns
2 – min read Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that traditional marketing systems are unable to do. Campaigns takes Totango’s powerful analytics capabilities and enables you to create precise user and account segments to target with messages and content that will drive desired business outcomes.
5 ways to level up customer loyalty
2 – min read Customers are your superstars because, in this socially driven economy, loyal customers can be your biggest brand advocates! I came across this great quote in …
SaaS Best Practices: Measuring Trial Conversion Rates – Part 1
3 – min read Defining an active user and setting a baseline Over the next few weeks, Totango will be posting a blog series on best practices for …
Latest Totango News
Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Totango Product Update -Staying warm in Fiji
December 1, 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
