How Zendesk Invested in Customer Success from a Product-First Perspective
Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K
Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017
Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas
How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017
Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has shown astronomical growth since 2013 by developing a massively sticky product, with 4M daily active
The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017
Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, Dan Finnigan, CEO of Jobvite, presented a keynote at Customer Success Summit 2017 that dives
Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now
Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions
Customer Culture and How to Build it: Upcoming Webinar with Claire Burge
There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: Claire Burge, CEO of This Is Productivity, and her session: The Future of Work is
The Industry is Talking…About Zoe
Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer success industry event of the year, the 5th Annual Customer Success Summit; we also decided
A Round of Applause for the 2017 Customer Success Hero Award Winners
So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even
#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud
We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success teams, reducing churn, and growing recurring revenue within their own companies - and sharing best