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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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The Top 5 Customer-Centric Goals for an Enterprise
4 – min read These days, customers expect personalized service. Whether they’re shopping for software or a way to increase sales, they expect you to be right there next …
The Ultimate Guide to Creating a Customer-Centric Culture
4 – min read Culture is defined by actions. It is a tangible presence customers can see and feel in the way you engage them, respond to them, and …
Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017
3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …
The Customer as the Culture: Highlights from our Customer Success Webinar
2 – min read In this guest post by Claire Burge, CEO and Founder of This is Productivity, a startup that is redefining the future of work, Claire shares …
Customer Culture and How to Build it: Upcoming Webinar with Claire Burge
< 1 – min read There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: …
E2C: Enterprise to Customer Growth Strategy
2 – min read In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making …
Zoe: A How-To Guide for Everyone in Your Company
2 – min read Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture. With the power of Zoe at …
The Industry is Talking…About Zoe
2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …
6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity
3 – min read Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & …
Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success
2 – min read Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer …
Don’t Miss! Expert-Led Webinar on Disrupting the Customer-Centric Paradigm
< 1 – min read Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
