Introducing Customer Experience Canvas
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
4 – min read When you’re a customer, you don’t want to feel like just another face in the crowd. Customers want to know that you understand their unique …
4 – min read The customer-centered economy has made it easier for customers to switch to a competitor if one company is not fully satisfying them. This has raised …
3 – min read When consumers decide which brand of product to purchase, they pick the one they have the strongest relationship with. As such, it’s critical that customer …
4 – min read Every successful SaaS company must be a strict disciple of the culture of the customer. This culture reflects the current customer-centered economy that has arisen …
4 – min read Your customers should be your greatest obsession. The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions …
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success
< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges