Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
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The Top 5 Customer Escalation Best Practices You Need to Know
4 – min read Escalations are the horror movie soundtrack of the subscription-based business. Their arrival signifies one thing—impending churn. Scary as they can be, however, customer complaints can …
How to Handle Customer Escalations in the New Customer-Centered Economy
4 – min read Happy customers are in everyone’s best interests, particularly in today’s customer-centered economy. Because customers are empowered to walk away at a moment’s notice, they have …
5 Best Practices for Effective Customer Escalation Handling
4 – min read Imagine you’re a customer. You’re enjoying a product or service and everything’s fine—until it’s not. Suddenly, your fresh food box was delivered containing spoiled meat, …
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Totango Product Update -Staying warm in Fiji
December 1, 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
Your Totango Product Update -Thankful in Fiji
November 20, 2020
2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be
