Customer loyalty

The 6 Best Ways for Building SaaS Customer Loyalty

4 – min read Customer retention is vital to the health of your business. In order to run a successful enterprise, you have to think in terms of customer …

Customer Engagement

Easy-to-miss customer success blunders that can cost you customers

6 – min read In this guest blog, Niraj Rout, Founder at Hiver, shares some small, but costly blunders that companies make in managing customer success.   If you …

Customer Engagement

Five Tips to Customer Love

2 – min read When you’re in the Software-as-a-Service (SaaS) business, you should think of how to attract your users to your application in a way they’d be more …

Best Practices

Your Customers Success is Your Own Success

3 – min read In today video post, Tracey Kaufman, VP of Customer Experience for Cloud9, speaks about how a business should aspire to its customer’s success in order …

Uncategorized

How NOT to Sell in SaaS and Increase Paid Conversions

2 – min read So you have a product! you’ve worked so hard on making it the way you want (iteratively of course) and now you want to sell …

Best Practices

Customer Engagement is Key for SaaS

3 – min read Customer Engagement is key for software-as-a-Service business. A recent post by David Skok explains how and why to measure customer engagement. If you are a …

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