Introducing Customer Experience Canvas
March 25, 2022
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
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The Most Important Customer Success Metrics to Track and How to Improve Them
5 – min read Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This …
Using Customer Satisfaction Metrics: NPS Best Practices
5 – min read There’s a saying in business: if you can’t measure it, it never happened. But how do you measure satisfaction? Luckily, there’s a measure for that, …
How to Use Customer Data: A Guide for Customer Success Teams
4 – min read As customers use your product, they generate data just by going about their daily workflow. And you would be missing out on a huge opportunity …
What is customer health score and how do I build one for my business?
4 – min read The latest article on customer health can be found here. If you run an online technology business like many of the Totango customers you already …
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See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
February 25, 2022
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success
It’s a Wrap! 2021 Product Highlights in Review
December 28, 2021
< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges
