Customer Success

Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together

3 – min read Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide.

Customer satisfaction metrics, particularly NPS scores, are useful for B2B enterprises.
Best Practices

Using Customer Satisfaction Metrics: NPS Best Practices

5 – min read There’s a saying in business: if you can’t measure it, it never happened. But how do you measure satisfaction? Luckily, there’s a measure for that, …

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