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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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Your Customer Success Workflow: A Guide to Understanding and Optimizing It
3 – min read The ideal customer experience provides seamless, consistently high-quality support every step of the way. Customers often work with many different teams at your organization throughout …
7 Customer Success Team Goals for Your Enterprise in 2019-2020
4 – min read Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. …
Proven SaaS Customer Success Best Practices to Increase Lifetime Value
4 – min read Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. The digital transformation of business has led to an explosion …
Customer Success – The Farming Paradigm (With Gifs!)
2 – min read So we all know farmers. Source: thehappiestdonut.tumblr.com No, not that type of farmer…. the kind that grows trees. For thousands of years, they …
Top Executives Weigh In On Lessons Learned In Customer Success
< 1 – min read At Customer Success Summit 2016, executives from Oracle Marketing Cloud, Hubspot, and Eventbrite shared some of the most valuable lessons they learned through the evolution …
When Is The Right Time For a Customer Success Solution?
2 – min read You know the fastest growing SaaS companies have the best record on churn and upsell. You’ve heard the success stories. You attended the Customer Success …
Easy-to-miss customer success blunders that can cost you customers
6 – min read In this guest blog, Niraj Rout, Founder at Hiver, shares some small, but costly blunders that companies make in managing customer success. If you …
Becoming customer centric at an early-stage startup
3 – min read The writing is on the wall. From top venture capital firms to industry leaders, the B2B SaaS space is universally accepting more customer-centric principles to …
The Loyalty Link: Marketing to Engage and Retain
4 – min read Written by Lori Carr from Lori Carr & Associates. Customer engagement and retention marketing is an uncommon but very promising approach for creating customer value …
Top 3 lessons learned from building today’s best in class customer success
2 – min read At Totango we’ve worked with over 200 customers of all sizes to help design, build and deploy best-in-class customer success management programs for their organization. …
A deeper dive into the Customer Success Manifesto (Part 2 of 2)
2 – min read After taking a moment to digest the first 3 customer success secrets: value over customer management, customer actions over words, real-time sensors over historical snapshots …
A Deeper Dive into the Customer Success Manifesto (Part 1 of 2)
3 – min read There’s a great deal of buzz around Customer Success today. And rightly so. In subscription and recurring revenue businesses, we cannot be successful without making …
Customer Success Chronicles: Enterasys empowers every touchpoint with the opportunity to delight and deliver value
2 – min read We spoke to Vala Afshar, CMO and Chief Customer Officer of Enterasys, before – but briefly – at a conference. We are excited to catch …
9 Customer Engagement Plays You Should Implement For Customer Success
< 1 – min read Last week our CMO Dominique and Directors of Customer Success Jeremy Malander and Josh Santos from BlueJeans Network and Clarizen respectively shared 9 ideas that …
Customer Success Management Forum Videos (2 of 2): Customer Success Metrics and Performance
1 – min read Totango recently sponsored a gathering of customer success professionals named “The Customer Success Management Forum” organized by Mikael Blaisdell from the Hotline Magazine. It was …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
