Latest Post Totango Named Finalist for 2017 CODiE Award in Four Categories, Including Best Customer Success Management Solution Totango has been selected as a 2017 SIIA CODiE Awards finalist in all of the four categories for which it was submitted: Best Customer Success Management Solution, Best Customer Relationship Management Solution, Best Big Data Reporting & Analytics Solution, and…
E2C: Enterprise to Customer Growth Strategy In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making it impossible to understand how all of the pieces work together to support the customer.…
Zoe (and Totango) Are Ready to Listen You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs to be the focus, and Zoe makes that easy to achieve. If you still feel…
Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™ Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the…
Taking Customer Data Beyond the Customer Success Function with Zoe We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available to anyone and enabling employee experts to self-organize for initiatives to positively impact the customer. Until…
