Tracking metrics is a great way to improve your customer success efforts.
Customer Success

The Most Important Customer Success Metrics to Track and How to Improve Them

5 – min read Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This …

The right customer success KPIs can reveal important insights.
Customer Insights

The Most Important Customer Success KPIs You Should Be Tracking

4 – min read Customer success initiatives are critical in ensuring your product gives customers the positive outcomes they’re looking for. But how can you tell if your customer …

Power of Spark
Product updates

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …

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