Totango Blog: Your Guide to Managing the Customer Journey

Oren Raboy |May 15, 2014

Totango Product Update: Adaptive Health Score

The Totango Health score is the most important metric in Totango. It attaches a single, simple metric to every customer, indicating if they are doing well or if they require attention to drive them towards success. This is used by…

Jill Rubin |July 1, 2013

7 highlights from the customer success hangout

Last week I was joined by customer success pros Chad Horenfeldt (Influitive), Jon Herstein (Box), Roni Feldsher (Clarizen), Mikael Blaisdell (HotLine Magazine), and our very own Guy Nirpaz (Totango). In the minutes leading up to our live stream Hangout, these…

Jill Rubin |June 17, 2013

Hey Customer Success peeps, let’s hangout!

In our first ever (but definitely not last) Customer Success G+ Hangout we’ve got some pretty cool guests joining us from Influitive, Clarizen, and the HotLine Magazine. Where: Totango G+ page When: Wednesday June 26, 2013 – 11:15am PT / 2:15pm ET…

Jill Rubin |November 1, 2012

Customer Success Chronicles: Clarizen Brings the Customer’s Voice to the Executive Level

Not all superheros wear capes, this one wears a nice shirt. I sat down with Roni Feldsher, Director of Customer Success at Clarizen to discuss what Customer Success means to them. We also got down to the nitty gritty on…