Tracking metrics is a great way to improve your customer success efforts.
Customer Success

The Most Important Customer Success Metrics to Track and How to Improve Them

4 – min read Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and …

Best Practices

Customer Success Chronicles: Clarizen Brings the Customer’s Voice to the Executive Level

< 1 – min read Not all superheroes wear capes, this one wears a nice shirt. I sat down with Roni Feldsher, Director of Customer Success at Clarizen to discuss …

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