Totango Blog: Your Guide to Managing the Customer Journey

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Why I’m sending my team at Google to Customer Success Summit 2018

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success …

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Join us for Customer Success Summit 2018!

Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy …

How Zendesk Invested in Customer Success from a Product-First Perspective

Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K …

Building Customer Centric Organizations – TSIA Keynote Recap from Customer Success Summit 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas …

Real Customers, Real Experiences – Part I

We asked some of our customers how Totango has impacted their businesses and processes since implementation. Each customer has a unique use case and story, and we’re sharing them all. This first group focuses on the experiences of companies who …

How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

Slack, the messaging app that is designed to connect you to the people and the tools you use everyday to do your work, has shown astronomical growth since 2013 by developing a massively sticky product, with 4M daily active users,…

The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017

Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, Dan Finnigan, CEO of Jobvite, presented a keynote at Customer Success Summit 2017 that dives …

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions …

Customer Culture and How to Build it: Upcoming Webinar with Claire Burge

There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: Claire Burge, CEO of This Is Productivity, and her session: The Future of Work is …

The Industry is Talking…About Zoe

Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer success industry event of the year, the 5th Annual Customer Success Summit; we also decided …

A Round of Applause for the 2017 Customer Success Hero Award Winners

So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even …

#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud

We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success teams, reducing churn, and growing recurring revenue within their own companies – and sharing best …

Customer Success Summit ‘17: Marketing Leaders Edition

Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need for marketers and customer success teams to collaborate to retain and grow customers. Here are …

Must-Attend Sessions at #CSSummit17 for Customer Success Leaders

Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t want to miss in our 5th annual Summit: 1. Boosting Adoption with Behavior-Driven Messages –…

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s coming to San Francisco this February 27-28! Here are the top reasons to attend: For …

Top 5 Reasons Marketers Should Attend a Customer Success Conference

Written by Anne Janzer, Author of Subscription Marketing. As we approach the spring conference season, every marketer’s mailbox is filled with invitations to conferences and events. So many conferences, so little time! Should you sign up for conferences on social media …

Why I’m sending my entire team to the Customer Success Summit and why you should too

Written by Mark Fordham, VP of Services at Central Desktop. Customer Success as an industry is still growing and opportunities to discuss it and meet others in it are few and far between. That’s why I make it a point to …

Why should you attend Customer Success Summit?

While conferences are a great place to learn best practices that you can leverage in your career, sometimes it’s hard to know which ones are worth the time and money, and which are really just a glorified party. With our 3rd …

Customer Success Summit 2015 is here!

Customer Success Summit is returning to San Francisco on March 21-22, 2016. Register today! For the last two years, the Customer Success Summit has been a sold-out show, bringing together executives, thought-leaders, and practitioners of Customer Success. Today I am …

Zuora’s Customer Success Blueprint

One of the most engaging sessions at the Customer Success Summit 2014 was given by Tien Tzuo, founder and CEO of Zuora (the subscription billing company). Tien brilliantly described the process Zuora went through as a company by identifying customer …

It’s a wrap: Customer Success Summit 2014 recap

We’ve come a long way from our humble beginnings since our inaugural Customer Success Summit exactly a year ago. Here are some fun facts from this year’s event! Over 400 registrants participated at the Summit, from 35 cities in 8 …

Customer Success Summit: Congratulations to our Customer Success Heroes!

Once again, a massive congratulations to our customer success heroes – winners of the Totango Customer Success Hero Award – who were recognized at the Customer Success Summit yesterday by peers and customers for exceling in Customer Success and pushing the …

Customer Success Summit: live stream available on 3/19

Live stream alert: we’re on par with the Oscars and Grammys — the lineup might be a little different — but you can expect Customer Success rockstars and leading roles from top SaaS companies to be taking the stage at …

Customer Success Summit 2014 Agenda and Customer Success Heroes Awards

The Customer Success Summit Agenda This year’s summit is already bursting at the seams with real life knowledge from current professionals in Customer Success to help you build the ultimate Customer Success playbook. Take a look at the agenda – you’ll see …

Announcing the Customer Success Summit 2014

Last year, our first ever Customer Success Summit was a sold-out success. Today I am excited to announce that the 2nd Annual Customer Success Summit: Building the playbook for Customer Success will be held on Wednesday March 19, 2014 in San Francisco at the …

8 Pro Customer Company videos you don’t want to miss

It’s not every day you get to round up the best and brightest minds who are leading teams to become pro customer companies. I was very lucky to work with a super team of executives who shared their visions and …

Customer Success Summit Presentation Roundup

Talk about a successful customer success event! Our venue at the Bently Reserve was jam packed with about 110 attendees, with some standing room only in the back! A big thank you to our sponsors and speakers for making this …

CS Summit Speaker Highlight: Processes that demonstrate the value of Customer Success to your firm

You have convinced your CEO that your company needs a Customer Success team. You have assembled a team of believers (that have never done Customer Success before) to get the job done. You’ve co-opted sales to bring your team in …

Spotted: New emerging roles and tools for the customer centric enterprise

Welcome to Customer Success Tuesday – your dedicated weekly source of customer success-related news and trends roundup (yes these articles have actually been read by someone on our team!) Last year we saw the rise of the Chief Customer Officer …

How customer centric are you? Take the survey to find out (and a chance to win an iPad mini)

We’ve said time and time again that in the Customer Era, the whole dynamic and interaction model between vendors and users have changed. Most revenues now come from repeat business and enduring customer relationships. Companies must become customer centric in …

Save the date for the Customer Success Summit – March 14, 2013

We are proud to present the first ever Customer Success Summit, an invite only, unconference style event on Thursday March 14, 2013. The agenda is tailored exclusively for senior executives responsible for making existing customers successful and profitable in Internet …