True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die. Amazon's Customer Obsession I was inspired by Jeff Bezos, Amazon CEO, when reading his 2016 Letter to Amazon Shareholders. In this year's
In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making it impossible to understand how all of the pieces work together to support the customer.
Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe's conversational interface lets employees ask questions about customer data and segments of customer data directly in Slack, as well as create Impact Steps
Totango is in the business of helping enterprise companies achieve customer success excellence, and we recently made two big moves to support this mission. Jim Coleman has joined Totango as the SVP of Customer Success. Jim joins us most recently from
Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the dimensions
We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available to anyone and enabling employee experts to self-organize for initiatives to positively impact the customer. Until