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kate leggett Tag

Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer success industry event of the year, the 5th Annual Customer Success Summit; we also decided

Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & Co-Founder of Totango, to talk about customer centricity and the technology that is disrupting the

Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously unachievable. Kate Leggett is a leading expert on customer relationship management and customer service strategies. She,