It's a good idea to keep a close eye on product usage metrics.
Customer Insights

The Top 5 Product Usage Metrics for Customer Success Teams

4 – min read Product usage metrics reveal the relationship your customer has with your product—and provide context for the relationship you should be having with your customer. By …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Totango DNA-CX
Customer Centricity

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …

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