Latest Post How Zendesk Invested in Customer Success from a Product-First Perspective Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K…
Lessons Learned by our Developers: Implementing Zoe in Slack Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe’s conversational interface lets employees ask questions about customer data and segments of customer data directly in Slack, as well as create Impact Steps…
Become hyper productive with Totango’s January release! Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out these live features in Totango today! New & Faster Reports User Interface With a faster,…
Are You Engaging New Trials in Their Evaluation? We recently published a study that proves through big-data analysis what many people already know: Users that are actively engaged a few days into their trial are much more likely to convert to paying customers. 4x times more likely, to…
