Zoe is for True Customer Obsession
Business Insights

True Customer Obsession – I agree with Jeff Bezos

4 – min read True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die.  Amazon’s Customer Obsession I was …

Customer Success Summit

How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

2 – min read Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has …

Interacting with Zoe in Slack Tutorials
Product updates

The How-To’s of Interacting with Zoe in Slack

2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …

Impact Step: Sign Up to Customer Success
Product updates

Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success

2 – min read Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer …

An Under-the-Hood Look at Implementing Zoe in Slack
Product updates

Lessons Learned by our Developers: Implementing Zoe in Slack

4 – min read Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe’s conversational interface lets employees ask questions about …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Meet Zoe Video
Product updates

Meet Zoe [Video]

< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …

Zoe in Slack
Product updates

Why We Chose Slack as Zoe’s First Integration

2 – min read We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration …

Meet Zoe
Product updates

AI for Customer Success: Introducing Zoe

4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …

Zoe in Slack
Product updates

Taking Customer Data Beyond the Customer Success Function with Zoe

< 1 – min read We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available …

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