Totango Blog: Your Guide to Managing the Customer Journey

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How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

Slack, the messaging app that is designed to connect you to the people and the tools you use everyday to do your work, has shown astronomical growth since 2013 by developing a massively sticky product, with 4M daily active users,…

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The How-To’s of Interacting with Zoe in Slack

Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought of some excellent ways to leverage Zoe to put your customer first and make an …

Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success

Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer cause, enabling a customer-centric company culture. Impact Steps allow anyone within your company to request …

Lessons Learned by our Developers: Implementing Zoe in Slack

Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe’s conversational interface lets employees ask questions about customer data and segments of customer data directly in Slack, as well as create Impact Steps …

True Customer Obsession – I agree with Jeff Bezos

True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die. I was inspired by Jeff Bezos, Amazon CEO, when reading his 2016 Letter to Amazon Shareholders. In this year’s …

Zoe (and Totango) Are Ready to Listen

You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs to be the focus, and Zoe makes that easy to achieve. If you still feel …

Meet Zoe [Video]

Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds to be exact). See how Zoe makes it not just possible but easy to access …

Why We Chose Slack as Zoe’s First Integration

We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration effective and fun, which is the reason that we at Totango chose Slack as the …

AI for Customer Success: Introducing Zoe

Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader of CRM, changed their tagline to Customer Company (which they “borrowed” from IBM by the …

Taking Customer Data Beyond the Customer Success Function with Zoe

We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available to anyone and enabling employee experts to self-organize for initiatives to positively impact the customer. Until …