Relationships are Complicated
Best Practices

How Zendesk Invested in Customer Success from a Product-First Perspective

2 – min read Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon …

Hasn't this always been true (the customer at the center)?
Customer Success Summit

Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017

3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …

Customer Success Summit

How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

2 – min read Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has …

Customer Success Summit Highlights and Sessions Available Now
Customer Success Summit

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

< 1 – min read Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer …

Customer Success Summit 2017 Hero Award Winners
Customer Success Summit

A Round of Applause for the 2017 Customer Success Hero Award Winners

2 – min read So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that …

Customer Success

Customer Success Summit ‘17: Marketing Leaders Edition

2 – min read Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need …

Customer Success Summit

Must-Attend Sessions at #CSSummit17 for Customer Success Leaders

2 – min read Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t …

Letter from the CEO Announcing the 2017 Customer Success Summit
Customer Success Summit

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

< 1 – min read Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s …

Customer Success

Customer Success Summit agenda is announced!

2 – min read The Thursday, March 14, 2013 event rundown is packed with great speakers on building the customer-centric enterprise and real case studies on how they are …

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