How Zendesk Invested in Customer Success from a Product-First Perspective
Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K
Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017
Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas
How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017
Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has shown astronomical growth since 2013 by developing a massively sticky product, with 4M daily active
Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now
Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions
A Round of Applause for the 2017 Customer Success Hero Award Winners
So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even
Customer Success Summit ‘17: Marketing Leaders Edition
Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need for marketers and customer success teams to collaborate to retain and grow customers. Here are our
Must-Attend Sessions at #CSSummit17 for Customer Success Leaders
Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t want to miss in our 5th annual Summit: 1. Boosting Adoption with Behavior-Driven Messages - Matt
4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)
Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it's coming to San Francisco this February 27-28! Here are the top reasons to attend: For your
Customer Success Summit agenda is announced!
The Thursday, March 14, 2013 event rundown is packed with great speakers on building the customer-centric enterprise and real case studies on how they are run. Location: Bently Reserve, Gateway Room, 400 Sansome Street, San Francisco, CA 94111 Follow on Twitter via #CSSummit MORNING: