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totango dna-cx Tag

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True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die. Amazon's Customer ObsessionI was inspired  by Jeff Bezos, Amazon CEO, when reading his 2016 Letter to Amazon Shareholders. In this year's

Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe's conversational interface lets employees ask questions about customer data and segments of customer data directly in Slack, as well as create Impact Steps

Totango is in the business of helping enterprise companies achieve customer success excellence, and we recently made two big moves to support this mission. Jim Coleman has joined Totango as the SVP of Customer Success. Jim joins us most recently from

You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone's business. With a customer-centric approach to business, the customer needs to be the focus, and Zoe makes that easy to achieve. If you still feel

In two weeks, we’re hosting a webinar that will reveal the data architecture that powers both Totango products: Zoe and the Customer Success Center. The power of Totango DNA-CX™, as the heart of Zoe, is that it enables you to use

Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the dimensions